ISG Services Sales Support Representative

Náplň práce, právomoci a zodpovednosti:
We are currently recruiting a Sales Support Representative, who will play a key role in supporting our sales teams across EMEA and optimizing our services sales processes, The candidate will be responsible for understanding the end-to-end systems used to create and manage the maintenance contracts and support day-to-day activity in those systems.

The Sales Support team is crucial for Lenovo to help our business grow, speed up the contract process, and increase customer satisfaction. This is a great opportunity for you to become a part of a great team in a fast-growing business, which will bring you many opportunities to develop your career, use your potential, influence the processes set up, communicate in foreign languages daily, and get a sense of Lenovo's business.
We are looking for proactive people who do not like a routine at work. The team supports the EMEA region.

Interactions: The team will interact with Sales teams (40%), internal customers (e.g. Pricing, Order Management, Marketing, Project Managers, and Developers – 20%), and external customers / Lenovo Business Partners (40%) This position is dedicated to meeting the expectations of internal and external customers.

Responsibilities include:

- Contract Creation and validation of terms and conditions
- Contract Maintenance, renewals and registration
- Proposal and Price Quotes Creation
- Solution Design / Configuration
- Audit-ready documentation creation and storage maintenance
- Analyzing and solving financial claims
- Improving systems and processes

Other requirements include:

- 1+ year of contract administration experience is preferable, but position is suitable for fresh graduates too
- Business level English skills both written and verbal (another foreign language is an advantage such as: German, French, Italian or Spanish)
- Reporting and analysis skills
- Customer Satisfaction and Customer Escalation Management
- Strong ability to gather, analyze, monitor, and document data
- Experience in resolving financial disputes
- Interpersonal and relationship management skills
- Flexibility to work in a fast-paced environment and manage multiple concurrent tasks

What Lenovo can offer you:

- Opportunities for career development & growth
- Performance based rewards
- Hybrid working model (homeoffice/office)
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company 

We are looking forward to discussing this position with you soon!

Zamestnanecké výhody, benefity:
What Lenovo can offer you:

- Opportunities for career development & growth
- Performance based rewards
- Hybrid working model (homeoffice/office)
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company