Head of Infrastructure Services

We’re looking for a skilled and forward-thinking Head of Infrastructure Services to lead our distributed team based in Prague and Brno. You’ll be driving the strategic and day-to-day direction of our Infrastructure Services department, ensuring smooth operations, technical excellence, and high-impact delivery for key clients. From shaping service strategy and mentoring your team, to building strong client relationships and ensuring compliance with industry standards, this is a role for someone who thrives at the intersection of leadership, technology, and customer success. The role requires regular presence in both locations – ideally splitting your time between Prague and Brno during the week.

If you bring a strong background in IT infrastructure, solid experience with cybersecurity and networking, and fluency in Czech, we’d love to hear from you!

What you can look forward to:

• Leading and managing the Infrastructure Services department
• Overseeing daily operations and aligning the team with departmental goals
• Setting a clear vision and motivating team members
• Building and developing a high-performing team
• Promoting a collaborative and positive team culture
• Cooperating with other Axians teams across the organization
• Managing departmental resources, including budgeting and planning
• Ensuring compliance with internal policies, legal requirements, and industry standards
• Building and maintaining strong client and partner relationships
• Identifying business opportunities within existing accounts
• Negotiating and finalizing contracts with new and existing customers
• Leading project delivery using internal tools (Quartz in Codex)
• Monitoring key account performance and customer satisfaction
• Resolving issues, mitigating risks, and handling escalations
• Analyzing data to identify trends and areas for improvement
• Representing the company in a professional and positive way
• Reporting to Axians Business Unit General Manager

Key Requirements:

• Practical experience in IT infrastructure and support services, with understanding of networking and cybersecurity principles
• Proven ability to plan, implement, and oversee infrastructure-related tasks and projects
• Clear and confident communication skills, both with clients and internal teams
• Ability to build and maintain relationships across different roles and levels
• Problem-solving mindset and ability to stay calm under pressure
• Flexibility to adapt to change and learn on the go
• Experience and leadership skills to guide, motivate, and support the team
• Good time management and ability to handle multiple priorities
• Fluent Czech and professional-level English (C1)
• Willingness to travel regularly between Brno and Prague (2–3 days per week in each location)

Advantages:

• Experience with ITSM tools such as ServiceNow, Jira, or similar
• Hands-on experience from a smaller company (up to ~150 employees), where you covered a wide range of tasks – from IT operations, ordering, invoicing, and reporting, to communication with demanding managers and customers
• Later exposure to a corporate environment – ideally someone who knows the structure and processes, but is looking for a more flexible, impactful role again

Why Axians?

• We are an international, yet local brand, built on real values. Everybody knows each other, and it feels good to come to the office – even after a holiday or on Mondays. All of our colleagues are happy to help and pass on their experience. As will you. #sharingiscaring
• Flexible working hours
• 5 weeks of vacation + 3 extra days off
• Employee stock shares program
• Meal allowance 75 CZK/day
• Gradually increasing contribution to pension/life insurance or LTIP (DIP): 1000 CZK after 1 year, 2000 CZK after 2 years, and 3000 CZK after 4 years
• Language courses, individual training and development plan, use of internal talents for new projects
• Monthly breakfasts
• Dog-friendly Brno office with a gym underneath
• Multisport Card for sports enthusiasts
• Cafeteria