Network Services Support Specialist

In this key role, you will be responsible for managing credentials and ensuring the integrity, accuracy, and compliance of provider data, directly contributing to the high-quality healthcare support we provide to U.S. military members and their families.

Description:

• Manage provider credentialing processes in line with TRICARE contractual requirements and corporate guidelines.
• Ensure accurate, up-to-date service provider information is maintained in our systems.
• Engage directly with healthcare providers to obtain credentials and required documentation.
• Support audits, data quality initiatives, and specialized provider networks (e.g., Mental Health, ABA, Telehealth).
• Assist with provider agreement preparations and collaborate closely with internal teams and stakeholders.
• Participate in cross-regional projects, automation efforts, and continuous process improvements.
• Ensure compliance with TRICARE KPIs and data accuracy standards.
• Review, validate, and, where necessary, translate key provider documentation.
• Promote positive provider relationships and act as a representative of the TRICARE Overseas Program.
• Support onboarding, audits, and internal quality improvement processes.

Profile:

• Language proficiency English and Polish/Spanish
• Experience in data management, credentialing, or healthcare administration preferred.
• Strong communication and interpersonal skills – able to build rapport with providers and internal teams.
• Detail-oriented with excellent organizational and document review skills.
• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.
• Proficiency with data systems (experience with SPIN is a plus).
• Multilingual skills are advantageous, especially for reviewing host nation language documents.

Offer:

• Starting date: upon agreement
• Contract type: unlimited
• Valuable work in an international environment of a prestigious company
• Flexible working hours - according to specific work
• Company benefits (5 weeks of holiday, 3 sick days, Home office, Meal vouchers, Pension contribution, Benefit card, Multisport card…)
• Working in modern offices in the center of Prague (Prague 5, Andel - very good accessibility)

If you believe you meet the qualifications above and are excited to be a part of our team, we would love to hear from you! Please submit your English CV through the Jobs.cz system.

--> IMPORTANT NOTE: Before applying, please ensure that you possess a valid working and residence permit in the Czech Republic.

Join us at International SOS and embark on a rewarding global nursing career where your expertise will make a difference. Apply today!