IT Technik

This is a great opportunity for those who work as an IT Technician or Infrastructure Technician, L1 or L2 Computer Support Technician, as well as Area Service Technician, IT Support Technician or as a Service Analyst. You'll be part of a creative group that will work together on challenging tasks to deliver the best user experience for our customers.

Working on-site, Monday to Friday from 9:00 am to 5:00 pm.

Basic Requirements:

· Support with installation, troubleshooting, and setup of desktops, printers, laptops, and other hardware issues of computer peripherals.

· Experience in supporting and repairing your PC, including basic Windows operating system management.

· Providing IT infrastructure support, which includes hardware, software, operating system, and troubleshooting without affecting hardware warranty breaches or as required by the customer's security requirements.

· 'Smart Hand' support for peripheral and network hardware, including but not limited to monitors, keyboards, mice, printers, fax machines, routers, scanners, wireless routers, switches, firewalls, racks, cabinets and multi-port data termination panels all under the 'Smart Hands' capability supported by the company and from an available remote technician.

· Working with the corporate LAN and setting up the WAN concept.

· Knowledge of TCP/IP networks.

Skills and experience:

· 3 years or more of experience providing technical support up to the executive management level.

· Ability to solve system and network problems using the deductive reasoning skills of the 'Smart Hands' capability.

· Good written and oral communication and skills with people, clients and management.

· Be able to recognise the ITIL Process of Incident, Change, Problem, Service Request and related activities such as reserve and inventory management.

· Knowledge of Active Directory.

· Czech and English - at least B2 level.

· Knowledge and experience in using software and operating systems, using tools.

· Good knowledge of wireless networks.

· Windows OS and Microsoft 365 troubleshooting experience.

We offer competitive salaries depending on experience and diversity of education, progress, and continuous learning within our company. We will accept applicants immediately and ensure that the process is carried out quickly. Sign up today, and one of our colleagues will contact you and guide you through the process.

ESP is a provider of managed IT support services and infrastructure solutions that cover clients worldwide 24/7. However, we are proud to provide our customers with a tailored service at a local level. On this occasion, we are recruiting for several IT technician positions throughout Europe, but we are specifically looking for computer support technicians in Brno, Czech Republic.