Associate Support Engineer

Why SoftwareOne?

SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At the heart of our business is our people. We empower our teams to work across borders, innovate fearlessly, and continuously develop their skills through world-class learning and development programs. Whether you're passionate about cloud, software, data, AI, or building meaningful client relationships, you’ll find a place to thrive here. Join us and be part of a purpose-driven culture where your ideas matter, your growth is supported, and your career can go global.

The role

Do you enjoy troubleshooting technical challenges and finding clear, practical solutions for customers?
Are you motivated by solving complex Microsoft-related issues while supporting users in a fast-paced, service-oriented environment?
Interested in joining a leading global software and cloud solutions provider, helping organizations run and optimize their IT environments?
Practical Information

Location: Prague, Czech Republic | Reports to: Team Lead | Work Arrangement: Hybrid | Visa Requirements: Valid Visa for Czech Republic| Language Requirements: Fluency in Czeck / Slovakian, Working level of English

As our Associate Support Engineer, you will play a critical role in ensuring our customers receive reliable, effective technical support. You will work closely with clients to troubleshoot issues, resolve incidents, and support stable and secure IT environments.

Key responsibilities

• Provide day-to-day technical support and troubleshooting across Microsoft technologies
• Analyse, diagnose, and resolve customer issues efficiently and professionally
• Communicate clearly with customers, translating technical topics to non-technical users
• Ensure incidents, requests, and changes are handled in line with agreed processes and SLAs
• Understand the business impact of technology changes and support smooth implementations
• Collaborate closely with internal teams in a Managed Services environment

What we need to see from you

• Hands-on experience in technical support, IT helpdesk, or software support roles
• Ability and motivation to maintain industry accreditations within the Technology Services Practice (Microsoft Windows Server platform, Microsoft Azure, Microsoft SQL Server)
• Experience or knowledge of cloud technologies such as Azure, Microsoft 365, or AWS
• Strong troubleshooting and analytical skills, with a structured and organised way of working
• Ability to manage multiple tasks, prioritise effectively, and work independently
• Solid problem-solving mindset and a customer-focused approach
• Understanding of how technology changes impact business operations
• Relevant certifications in IT or customer support are considered a plus

What’s on offer 

Our company benefits vary based on your location, but always include:   

• Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)  
• A mentor who supports your successful start and is at your side with advice and action  
• President’s Club: Recognition awarded by leadership and your peers  
• Lifelong education: A variety of training and development opportunities  
• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future