Desktop Support Engineer

As a Desktop Support Engineer, you will provide technical support for desktops, laptops, mobile devices, applications and both Windows and macOS environments.
This customer-facing role requires strong troubleshooting, communication and customer service skills to ensure reliable IT services and efficient resolution of technical issues.

Responsibilities will include:

• The position provides exposure to a broad range of IT-related projects and activities.
• Hardware and Network troubleshooting.
• Single point of contact for end user to receive support and maintenance for computers and network system.
• Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
• Troubleshooting network connectivity in a LAN/WAN environment.
• Coordinate and Works with vendor support contacts to resolve technical problems.
• Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
• Installation and deployment of desktops (Windows 7, 8,2008, 2012 R2 serves and 2019 R2 Server).
• Installation and configuring of Antivirus and troubleshooting of MS Office products.
• Basic troubleshooting and ticket resolution and support of existing state Desk side staff.
• Configuration & installation of approved Applications.
• Capture all incidents in the ticketing tool on time and achieve 100% SLA's, Follow-up and Escalate (Internal / External) desktop related issues.

Desired Skills and Experience:

• Experience in Desktop Support, providing end to end support in Operating System installations, upgrade, support and troubleshooting Enterprise applications plus general maintenance of all IT-related hardware/software.
• You should have basic knowledge’s on AD, DHCP, DNS, NETWORKING.
• Technical certification will be an advantage (MSCA, MSCE, Red Hat, MCPIT etc.).
• Good communication skills in English.
• Availability to work in shift schedule (morning, afternoon and nights), on-site.

Benefits:

• Excellent International Environment.
• Dynamic Work Culture.
• Higher compensation during a sick leave.
• Meal allowance.
• Cafeteria program (12.000CZK per year).
• Xmas bonus (up to 50% of monthly base salary).
• 5 weeks of holidays per calendar year.
• 5 sick days per calendar year.
• 1 charity day per calendar year.
• Opportunity for professional growth.
• Pleasant work conditions.
• Option of further education and training.
• Multi-sport card possibility.
• Fresh fruit on Mondays and Wednesdays.
• Breakfast every Friday.