Application & AWS Support Specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a versatile and motivated Application & AWS Support Specialistwith a strong interest in both application support and cloud infrastructure. In this role, you will be responsible for maintaining the stability and performance of AWS-hosted environments and critical business applications.

You will work closely with internal stakeholders, application owners, and third-party vendors to ensure the stability, performance, and continuous improvement of the supported systems. This includes supporting day-to-day operations, managing changes, and responding to incidents across cloud and application layers.

If you are passionate about problem-solving, building strong client relationships, and enjoy working in a fast-paced, collaborative environment, this opportunity is for you! Your responsibilities will be:

Provide operational support for AWS-hosted environments (EC2, RDS, S3, IAM, CloudWatch, etc.)

​Execute validated procedures for patching, upgrades, backups, and system maintenance

Perform basic database maintenance tasks (e.g. version updates, backup validation, resource utilization)

Collaborate on system migrations and infrastructure-related changes across environments

Provide 2nd level support for business applications and AWS-based infrastructure

Manage incidents, service requests, and changes in compliance with ITIL and internal quality processes

Collaborate with application owners, vendors, and internal teams to troubleshoot issues and implement solutions

Maintain and update system documentation, technical guides, and user instructions

Support user access management and license tracking across multiple systems

Contribute to the continuous improvement of operational processes and knowledge sharing

Zamestnanecké výhody, benefity:

• Company bonus (based on company financial results)
​• Referral bonus depending on level of person referred
​• Business mobile (also for private calls) and laptop
​• Heath-/Dentalcare costs coverage (up to 250EUR/year)
​• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
​• 3 sick days per calendar year
​• 2 extra days off for your wedding
​• Social events (team-buildings and team-dinners)
​• Budget for trainings & certifications
​• Monthly events in Kosice (Office)
​• Free snacks & drinks in the office
​• Home Office upon agreement (or possibility to work from our office in Kosice)
​• Flexible working hours
• Become part of an established company with a start-up mindset (Self-organizing, flat hierarchy)
• Ice Hockey Tickets Discount (HC Kosice home games)
•Supplementary pension scheme (the third pillar) contribution

Informácie o výberovom konaní:
Please submit your application in English.
Thank you for applying to Arcondis!

Požiadavky na zamestnanca:

Must Have:

1–3 years of experience in IT operations, cloud infrastructure, and/or application support

Working knowledge of AWS services (e.g. EC2, S3, RDS, IAM, CloudWatch)

Experience with Linux or Windows server environments and basic scripting (e.g. Bash, PowerShell, or Python)

Familiarity with relational databases and basic MSSQL (e.g. for version checks, logs, or troubleshooting)

Understanding of ITSM processes, ITIL certification is a plus 

Comfortable working with documentation and procedures in a regulated or structured environment

Strong communication skills and ability to collaborate with technical and non-technical stakeholders

Fluent in English (written and spoken)

Nice to Have:

Bachelor’s degree in IT or related field (or equivalent practical experience)

AWS Cloud Practitioner or Associate-level certification

Experience with ticketing systems (e.g. ServiceNow)

Understanding of GxP principles or experience working in regulated industries (e.g. pharma, life sciences)

Analytical mindset with a focus on problem-solving and process improvement

Exposure to audit trails, log review processes, or system documentation best practices

Ability to support users across time zones in a remote/hybrid environment