Service Desk Advisor

Náplň práce, právomoci a zodpovednosti:

Have you been wanting to get into IT but don’t have tech experience, this could be your gateway. Do you love how it feels to help someone solve a problem? Want a chance to see lots of career options up close before you choose your path forward? Then there’s a good chance you’ll love being a Service Desk Advisor at Kyndryl.

Your Role & Responsibilities:

The Kyndryl Service Desk is transforming how we provide Service Desk support. We are looking for talented Windows and Mac support Advisors to join our team.

As a passionate, talented advisor, you will be an integral part of this support team that will deliver a "white glove" experience for our end users. Customer satisfaction is your key focus, and you will be a significant contributor delivering IT Support that will delight our Kyndryl Users. As you join this exciting new team of collaborative and customer focused advisors, your goal is will be to deliver excellence in solving end user problems. As a creative problem solver, you take pride in the service you deliver. You can quickly determine what help a colleague needs and how best to deliver it, adapting the technical guidance required to the technical skill of the caller. You'll be comfortable in technical environments and quickly be able to analyze complex multi-system issues. Sometimes you'll need to reach out to colleagues to help achieve a resolution, but you'll maintain that first contact point relationship until the customer is delighted.

The salary range for this opportunity starts at 1700 EUR gross per month. The final salary offer reflects the set of skills and experience that selected candidates bring to the team.

Your future at Kyndryl
This is a true “start here, go anywhere” opportunity. As you get a close-up look at a wide variety of Kyndryl job roles, you can choose your career path. Many have moved up to the 2nd or 3rd level escalation team. Others go on to further education/certifications and more senior or technical roles.

Požiadavky na zamestnanca:

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required Skills:

• 0- 2 years Windows and Mac support experience professionally.

• 0- 2 years professional troubleshooting expertise.

• Customer support experience and service focus.

• Active listener with flexibility to modify approach and adapt to customer needs.

• Ability to multi-task.

• Excellent communication, collaboration and problem-solving skills.

• Knowledge sharing.

• Ability to work on rotational shifts.
  

Preferred Skills:

• 3 to 4 years technical support or Service Desk experience supporting Windows and Mac.