Senior Department Operations Officer (Hybrid)

Náplň práce, právomoci a zodpovednosti:
About the Team

You will be a valued member of the Chief Underwriting Officer (CUO) Office team — a dynamic and collaborative group that supports the Group CUO, the GUW Executive Team, and GUW in general to deliver against its ambitions. The CUO Office plays a central role in enabling the strategic and operational success of Group Underwriting, acting as the connective tissue between leadership priorities and day-to-day execution. The team thrives on collaboration, clear communication, and a shared commitment to excellence.

About the Role

The Department Operations Officer (DOO) is a pivotal role within our organisation, ensuring the smooth and efficient operation of departmental processes and functions. As a strategic partner to the department head, you will be responsible for overseeing strategic priorities, managing day-to-day operations, coordinating budgets, and ensuring alignment with organisational goals, governance, and standards.

You will act as a key liaison between the department and internal groups such as HR, Operational Risk, Compliance, and Finance — facilitating effective communication, coordination, and execution across the board.

This role offers an excellent overview of and insight into the workings of Group Underwriting (GUW) at Swiss Re, as well as other functions of a global reinsurance company. You will interact frequently with colleagues across the organisation — from peers to senior management — giving you a fantastic platform to make an impact and grow your experience.

Depending on shifting priorities, you will be leading and investing your time on the following:

Key Responsibilities

Leadership team support: Coordinate meetings, set agendas, and manage follow-ups to ensure the leadership team operates efficiently
Strategic planning & tracking: Support the department head in the development, implementation, and tracking of all elements of the department strategy and priorities, aligning with Group Underwriting and Swiss Re strategies
Project & initiative leadership: Lead and contribute to department or Group Underwriting-wide initiatives and projects, connecting the dots and ensuring seamless delivery
Communications & presentations: Develop crisp, concise communications and targeted presentations for key stakeholder meetings, including Group Underwriting executive meetings and townhalls
Financial & people planning: Support the financial and FTE (headcount) planning processes, ensuring accurate and timely input
Cost management & insights: Review and track departmental costs, share actionable insights, and flag areas where cost can be influenced or optimised
Stakeholder engagement: Engage with colleagues across GUW and at various stakeholder levels to deliver on a broad set of assignments, including driving and monitoring strategic priorities and organising knowledge-sharing initiatives

Zamestnanecké výhody, benefity:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Informácie o výberovom konaní:
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Požiadavky na zamestnanca:
About You

You are a proactive, organised, and detail-oriented professional who thrives in a fast-paced, collaborative environment. You bring strong project management skills, a strategic mindset, and the ability to communicate effectively with stakeholders at all levels. You take ownership of your work, keep the big picture in mind, and are always ready to step in where needed to support your team.

We are looking for candidates who meet these requirements:

Project & process management experience: Minimum 5 years of relevant experience in project and/or process management, with a proven track record of delivering results at a senior level
Financial & people planning expertise: Demonstrated experience in people and cost planning, working with budgets, KPI monitoring, and understanding the control aspects of operational risks
Communication & presentation skills: Exceptional ability to develop clear, concise, and compelling communications and presentations for senior stakeholder audiences

These are additional nice to haves:

Higher education: A graduate degree (Bachelor's, Master's, or MBA) is preferred
Industry knowledge: Experience working in the re/insurance industry and a good understanding of Underwriting processes is a strong advantage
Organisational excellence: Outstanding prioritisation and planning skills to manage and oversee the execution of a wide range of concurrent activities
Attention to detail: A strong sense of ownership, dedication, and meticulous attention to detail
Team player mindset: A collaborative approach, always willing to step in for colleagues and keep the broader organisational goals in mind
Language skills: Proficiency in English is essential; additional languages are a plus