Sales Support Specialist (m/f/n)

Náplň práce, právomoci a zodpovednosti:
Do you enjoy working in sales operations and sales support roles? Have you ever worked with ERP or CRM systems?
We are looking for a new team member to join our high-performing Sales Support team. This role involves assisting ESET’s partners in successfully completing their ordering processes via our sales tools, continuously improving system setups, and collaborating with sales teams across multiple countries.

##What will be your agenda:##
- Act as a process owner for established sales operations processes in global business systems. Implement these standard processes across global and local teams, and support their daily execution by resolving issues and assisting with process-related activities.
- Process and track tickets using the ticketing tool, including monthly reporting and suggesting tool improvements. Create and manage orders, quotes and deals for Partners, Offices and internal departments and handle sales-related requests that require processing exclusively by HQ.
- Monitor and review the performance and quality of owned sales processes within business systems. Gather user feedback to identify potential improvements or issues, and support the definition of problems and expected outcomes using use-case and data analysis. Collaborate on designing solutions, assist with testing (including user acceptance testing), and help communicate changes to relevant participants.
- Prepare and maintain documentation for owned sales processes, ensuring alignment with the current sales process as implemented in business systems; cooperate with business process analysts on standardized process documentation and regularly review the documentation to keep it up to date.
- Support the preparation and maintenance of process-related training materials. Help organize the structure and content of trainings, assist in delivering sessions to users, and contribute to keeping materials up to date with current processes and system changes.
- Support global sales projects from business systems and processes perspective, focusing on communication and delivery/execution by local teams.
- Provide timely invoicing support to finance department, incl. reconciliation of international orders and global distribution channels.
- Manage Partners' and ESET Offices' accounts in business systems, including margins and other data to ensure invoicing process continuity.
- Administrate contracts of Exclusive and non-exclusive Partners and ESET Offices; amend drafts supplied by Legal department for final processing and arrange for signature process.

##What we expect from you:##
- Bachelor's Degree in business administration, economics, management.
- At least 2 years of relevant experience in a similar position.
- Experience with ERP or CRM systems as an end-user.
- Experience with systems for managing indirect sales channels (e.g., reseller portals, ordering portals, marketing centers, certification portals, etc.
- Experience with change management is a plus.
- Fluent English (C1 level)

##Interpersonal skills:##
- Great communication skills
- Attention to detail and strong follow up
- Ability to listen and identify problems or gaps by asking the right questions to business partners
- Ability to understand the business needs and behavior of stakeholders in the sales process
- Ability to respond in a timely and positive fashion to complex inquiries with a sense of urgency
- Ability to formulate clear business specifications for developers of ERP or CRM
- Service-oriented team player
- High level of independent working
- Pro-activity
- Negotiation skills
- Out of the box thinking

##Will you match our values?##
##COURAGE##
We don’t take the easy way. We constantly push boundaries and are determined to make a difference.
##RELIABILITY##
People need to know they can count on us. We work hard to live up to our promises, and to build trust and rapport.
##INTEGRITY##
We encourage honesty and fairness in everything we do. We have an ethical approach to business.
##PASSION##
We’re passionate, driven and determined to make a difference. We believe in ourselves and what we do.