IT Help desk Engineer technician

Náplň práce, právomoci a zodpovednosti:

​Objectives of this role

• Provide quick and effective assistance with information technology systems
• Guide customers remotely and in person through systems configuration, troubleshooting, and maintenance 
• Listen attentively to internal customers’ questions and concerns and offer optimal solutions
• Prioritize customer satisfaction in all communications, directing unresolved issues to next-level personnel
• Work with desktop support engineers to provide customers with superior service
• Represent with professionalism and integrity while helping to advance our company mission
  Responsibilities
• Respond to tech inquiries via email, through online chats, over the phone, or in person
• Inform customers about IT products and services
• Walk customers step-by-step through the problem-solving process
• Help with troubleshooting hardware and software
• Follow up with customers to ensure satisfactory service
• Communicate customer feedback to the appropriate internal team members

Zamestnanecké výhody, benefity:

What do we offer in return, besides regular and timely wages?- Work on unique large projects that every designer dreams of- Project-based rewards and bonuses- Willing senior help- Support for physical and cultural development through the cafeteria benefits system- Contribution to the 3rd pillar of the DDS- Professional growth in the form of training is a matter of course- Possibility of working from home- Two unforgettable teambuildings per year- Internationally-attended sports events- Domestic and international business trips reimbursed to the last cent- Possibility of an internship abroad

Požiadavky na zamestnanca:

• Skills and qualifications
• Excellent problem-solving and analytical skills
• Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
• The ability to break down technological processes and deliver clear, step-by-step instructions
• Patient, friendly demeanor with a great aptitude for listening
• Strong verbal and written communication skills
• Commitment to providing exceptional customer service
• Active Directory, Intune, O365, Entra, MFA ….
• Preferred qualifications
• Passion for problem-solving and customer service
• Tech savvy, with experience working in a tech-related field
• Ability to diagnose and resolve a variety of technical issues
• Team-oriented mindset with an openness to constructive feedback
• Eagerness to learn new technologies and systems

Experience working as an IT help desk technician or in a similar customer support role

Vodičský preukaz:
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