Factory Service Desk Support

Náplň práce, právomoci a zodpovednosti:

We are looking for a Factory Service Desk Support to join the IT support team at a new manufacturing facility in Kosice. This is a unique opportunity to be part of a brand-new factory that is gradually starting operations and will eventually move to full-scale car production.

By the end of this year, parts of the factory will begin production, creating the need to establish a professional service desk process. The new team member will play a key role in handling incidents – not just taking calls, but actively using their skills and knowledge to resolve issues as quickly as possible.

This position offers the chance to be part of a large-scale project from the very beginning, grow alongside the production team, and contribute to building shared IT knowledge that will be used across the entire facility.

What will you do:

• ​Provide L1 and L2 support for hardware and software issues within the factory environment.
• Monitor and resolve network, infrastructure, and application-related alerts.
• Manage and resolve incidents, ensuring minimal disruption to production, and escalate when necessary.
• Collaborate with other IT teams to address more complex technical challenges.
• Maintain and improve incident management processes, ensuring quick resolution times.
• Support periodic system checks and updates to ensure ongoing system health and performance.

​Technical Skills

• Operating Systems: Knowledge of Windows 7/10, and basic understanding of Linux/Windows Server OS.
• Databases: Familiarity with Oracle databases.
• Active Directory: Experience with account management and basic Group Policy configuration.
• Network: Basic understanding of LAN and wireless setups.
• Hardware: Basic knowledge of desktop, laptop, printer, and handheld device hardware.
• Tools: Experience with ServiceNow (incident management) and Zabbix (monitoring tool) is an advantage.

Soft Skills

• Strong communication skills in Slovak, English - B1 or B2 level. 
• Problem-solving ability and proactive attitude.
• Capable of working independently and as part of a team.
• Ability to handle multiple tasks and work under pressure.
• Flexibility with shift work and on-call responsibilities.​
  

Zamestnanecké výhody, benefity:

• ​Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• Referral Program – enjoy cooperation with your colleagues and get a bonus!
• 5/10 Years NATEK Club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of the community of leaders of the industry and take part as a speaker or a visitor
• Multisport
• Technical and Personal trainings
• Language courses

Additionally only for Contract Of Work:

• Cafeteria
• Live insurance
• Bonuses for Personal Events
• Day off for volunteering

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