Customer Service Representative

Náplň práce, právomoci a zodpovednosti:

- Maintaining Customer Profiles in Microsoft Dynamics 365 (CRM system).

- Identity Verification.

- Fraud monitoring and transaction disputes activities.

- Providing customers with the Balance, Transactions reports and Statements.

- Online Services queries.

- Identifying Account types and Credit limits.

- Card and Pin related queries.

- New Applications queries.

- Issues and complaints escalation.

- Address customer’s concerns regarding the product via calls and emails.

- Identifying the opportunities for cross-selling (not mandatory, incentive bonus if successful).

- KYC activities.

Zamestnanecké výhody, benefity:

- Working for one of the best international lifestyle management companies.

- Career growth.

- 25 vacation days.

- Exclusive discounts for flight tickets/ hotel deals when booking a personal vacation.

- Working in family environment.

- We love dogs in our office, if you'd like to bring yours in :)

- Fun teambuildings.

- Other company benefits.

Informácie o výberovom konaní:
Shift Schedule:

- Rotating shift 5days/week

- 3 shifts from Monday to Sunday

07:00 – 15:45
09:15 – 18:00
13:15 – 22:00

Požiadavky na zamestnanca:

- Customer-oriented person with a “can do“ attitude and ability to ask the right questions.

- Experience in the customer service industry.

- Previous experience in finance/banking/tourism is appreciated.

- Ability to handle complaints in a professional manner.

- Advanced written and verbal English communication skills.

- Other languages are an advantage - German, French, Russian, etc...

- Good computer skills and experience with MS Office.

- Decisive with the ability to find the best solutions.