Customer Service Contact Leader

Náplň práce, právomoci a zodpovednosti:

We are looking for a proactive and results-driven Customer Service Contact Leader to oversee customer service operations, ensure delivery excellence, and drive strong cross-functional collaboration. You will act as the primary interface between customers and internal departments, ensuring smooth demand planning, accurate execution, and high customer satisfaction.

Experience in the automotive industry is a must.

Key Responsibilities:

• Lead daily communication with customers regarding schedules, delivery performance, risks, and recovery plans

• Oversee EDI schedule validation and ensure accurate demand reflection in SAP

• Align customer demand with production capacity in cooperation with SIOP/MPS, Production, and Logistics

• Monitor and report key KPIs (OTIF, backlog, premium freight) and drive corrective and preventive actions

• Lead root-cause analysis for delivery deviations and ensure effective resolution

• Manage customer review meetings and performance reporting

• Drive continuous improvement of customer service processes, systems, and documentation

• Lead and develop the customer service team (if applicable)

Zamestnanecké výhody, benefity:

• opportunity to work in a collaborative, fast-paced environment,
• career growth and development opportunities,
  
• flexible working hours,
  
• year-end bonuses up to a monthly salary,
  
• ​​4 extra days off per year,
  
• possibility to work from home (10 days / month),
  
• the employer's contribution to III. pension pillar,
  
• contribution to a language course up to 170 EUR,
  
• ​​Multisport card,
  
• training and development opportunities,
  
• contribution at the birth of a child, at a wedding, on the occasion of a life anniversary,
  
• ​employer's contribution to food allowance beyond the scope of the Labor Code

Požiadavky na zamestnanca:

• Strong customer-facing skills with ability to manage escalations and ensure transparency

• Experience with EDI schedules and SAP (SD/MM/PP)

• Ability to translate customer demand into executable production plans (MPS)

• KPI-driven mindset (OTIF, backlog, recovery actions)

• Structured problem-solving and coordination of corrective actions

• Accuracy in delivery documentation and ASN processing

• Cross-functional collaboration with Production, Logistics, and Procurement

• Experience in reporting and performance dashboards

• Continuous improvement mindset

Vodičský preukaz:
B