Change Manager (German required)

Náplň práce, právomoci a zodpovednosti:

As a Change Manager, you will be responsible for the structured planning, coordination, and end-to-end management of change initiatives between the client and the service provider.
Working with a regulated customer in the banking sector, you will oversee the full change lifecycle — from assessing requests to leading CAB discussions and ensuring alignment with compliance requirements and service delivery expectations.

• Coordination and management of all change-related activities for a regulated client in the banking sector
• Handling and assessment of incoming Change Requests
• Planning and monitoring of the entire change lifecycle
• Participation in the client’s Change Advisory Boards (CABs)
• Analysis of impacts, risks, and dependencies of changes
• Alignment with internal and external stakeholders, particularly client managers, technical expert teams, and service delivery teams
• Documentation of all change activities in the relevant systems
• Support in the continuous improvement of the Change Management process
• Ensuring compliance with SLAs, regulatory requirements, and governance guidelines

Zamestnanecké výhody, benefity:

• Flexible working time to support work-life balance
• Parking spaces available in Aupark or travel ticket reimbursement in Košice
• Option for home office to enhance productivity
• Access to the newest equipment including ZBook, Microsoft Surface, Apple MacBook, and iPhone
  
• Complimentary drinks and fresh fruit available in the office
• Meal Allowance fully covered by the employer
• MultiSport Card for access to various fitness facilities
• Engaging company events, including sports activities, functional training, poker parties, and various games
• Employee referral program offering bonuses for successful hires
• Opportunities for further education through Cancom Academy
• Occupational Disability Insurance for added security
• Access to an internal travel agency for business travel planning
• Employer-funded pension plan for future financial security
• Health and wellness programs to promote a healthy lifestyle
• Regular team-building activities to foster collaboration
• Workplace wellness initiatives, including mental health support
• Performance bonuses and recognition programs
• Discounts on company products and services

Požiadavky na zamestnanca:

• Solid knowledge of ITIL v3 or ITIL 4 with certification
• Experience in Change Management within complex IT infrastructures
• Understanding of related ITSM processes (e.g., Incident, Problem, Configuration Management)
• Experience working with clients and cross-functional teams
• Confident handling of tools like ServiceNow and Jira
• Strong organizational and analytical skills
• High sense of responsibility and assertiveness
• Good communication skills
• Team player with a customer-oriented mindset
• Independent, structured, and proactive working style
• Fluent in German and English
• Desirable: Experience in leading CAB meetings, Familiarity with regulatory requirements (e.g., ISO 27001, DORA, BaFin)