1st Line Support Specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a 1st Line Support Specialist with a strong level of English to join our team. You will be a vital part of our support scaling strategy, helping us transition to a new, AI-first support model. As the first point of contact for our clients, you will not only provide excellent support but also help build the tools that will shape the future of our customer service.

What you will do

• Be the first point of contact for our clients via email, chat, and phone

• Help users troubleshoot and resolve technical and functional issues

• Work with our ticketing system (Freshdesk) to document and track cases

• Actively contribute to building and improving our knowledge base and AI chatbot

• Turn real support cases into automation opportunities

• Escalate complex issues to 2nd/3rd line teams when needed

• Deliver a high-quality customer experience with timely responses

  What we expect

• English (B2 or higher) – confident communication is key

• Experience in IT support or customer service is a plus

• Basic understanding of web applications or IT systems

• Strong communication and problem-solving skills

• Ability to work independently and stay organized

  What we offer

• Opportunity to join a friendly international team

• Work on a modern platform used by organizations in the UK

• Comfortable and modern office in the center of Presov

• Professional growth and training opportunities

• Communication with foreign customers