Driver Desk Operator with French

Náplň práce, právomoci a zodpovednosti:

As a Driver Desk Operator:

• You will be part of the international driver contact centre whose purpose is to deliver a high level of satisfaction to our drivers by providing a rapid and reliable service for their everyday mobility needs.
• You will be the first point of contact for all driver contact. Key activities include:
• ensuring and managing routine and exceptional maintenance operations in relation with Drivers in 3 countries
• checking agreed delivery time with car dealer and record changes into system and inform driver and client
• supporting drivers in the process of accident declaration
• managing appointments with drivers for new vehicle deliveries
• management of post event driver surveys including follow up of feedback
• processing of incoming fines
• management of requests for rental and relief vehicles
• Informing drivers about regular technical checks and seasonal tyre changing
• Management of various driver’s requests linked to usage of the vehicle
  • service booking
  • vehicle breakdown
  • accident
  • fuel card extension, blocking
  • provide technical information and advice
• Management of assistance services and mobility of the driver
• You will also host and direct customer supplier calls to other Arval teams

Zamestnanecké výhody, benefity:

• Team-buildings, Family day celebrations, Christmas party, Health Awareness day and other social occasions to celebrate the teamwork and Arval company culture
• Additional contribution for retirement saving plan 
• Yearly salary review and company bonus /can reach 100% of average monthly salary/
• Cafeteria.sk benefit program
• Multisport Card for active free time
• Meal contribution - 8 euro netto
• 2 sick days per year
• Hardware allowance / possibility for receiving a company notebook after trial period
• Fruit Days – fresh fruits delivered to the office everyday
• Referral Bonus for recommending new employee
• Life insurance    
• Possibility of work from home

Požiadavky na zamestnanca:

• strong customer service orientation
• willingness to learn / develop
• good communication skills (oral and written)
• positive-critical attitude
• team player
• ability to sense the client's needs
• flexibility towards colleagues
• well organized
• analytical skills
• ability to react