We're building a pipeline of Administrative Assistants with German

Náplň práce, právomoci a zodpovednosti:

Are you a proactive team player with strong communication skills looking to drive an exceptional customer experience within a dynamic, global organization? As an Administrative Assistant at Holcim EBS, you will manage customer inquiries and deliver operational and administrative excellence across our European business network in both English and German.

Your Responsibilities Will Include:

• Manage and resolve customer inquiries promptly and professionally via email, phone, and other channels in English and German.

• Support end-to-end order processing, ensuring precise data entry, accurate documentation, and timely follow-up on open requests.

• Provide administrative and operational assistance to the sales team to streamline commercial processes.

• Collaborate cross-functionally with Sales, Logistics, Finance, and Customer Service teams across Holcim Business Services (EBS & GHBS) to drive effective resolutions.

• Maintain and update customer records and order data within SAP and internal business applications.

• Build a solid understanding of group customer service workflows and policies to support continuous process improvement.

Zamestnanecké výhody, benefity:

​- Grade-Related Bonus
​- Employee Referral Program
​- Supplementary Pension Fund
​- Working Anniversary Awards
​- Flexible Working Hours
​- Hybrid Contract
​- Sick Days
​- Mental Health Support
​- Multisport Card​

- Annual 5% Bonus

The bonus is paid once a year, linked to objectives as defined for a specific year. Usual goals contain the company financial objectives, customer feedback, health and safety objectives. The annual bonus is paid out in March for the previous year, proportionally calculated based on objectives performance and a number of months worked in Holcim European Business Services. 

Požiadavky na zamestnanca:

• Education in Business, Economics, Administration, Sales, or a related field.

• Proven experience in a customer service, sales support, order management, or administrative role.

• Fluency in both English and German at an Upper-Intermediate level (B2).

• Advanced proficiency in MS Office / Google Workspace tools, particularly Excel.

• Hands-on knowledge of SAP is considered a strong advantage.

• Strong organizational, analytical, and problem-solving skills with high attention to detail and ability to prioritize.

• Professional communication skills with a customer-oriented, collaborative, and results-driven mindset.