Relationship Manager

Náplň práce, právomoci a zodpovednosti:

We are seeking a dynamic and customer-focused professional to join our team as a Relationship Manager. In this role, you will be the first point of contact for clients seeking financial guidance and support, delivering expert assistance across a range of services including card management, fraud resolution, and personalized financial advice. The ideal candidate thrives in a fast-paced environment, brings a strong background in customer service—preferably within the banking, credit card, or luxury sectors—and demonstrates exceptional organizational and communication skills. Your ability to handle sensitive client interactions with discretion and efficiency will play a key role in maintaining our high standards of service and client satisfaction.

Responsibilities:

• Efficiently managing and analyzing incoming calls from customers seeking financial guidance.

• Collaborating with clients to provide expert advice on both financial and technical aspects of the Company's services and products.

• Engaging with clients on various tasks including cards issuing and delivery, cards blocking and closing, and fraud verification.

• Preparing detailed weekly reports and maintain accurate tables for reference.

• Addressing customer complaints promptly, offering effective solutions and alternatives within specified time frames, and ensuring follow-up to guarantee customer satisfaction.

• Utilizing ICL/CRM systems and internal documents for seamless workflow.

• Providing round-the-clock support to clients.

• Conducting follow-up calls in response to correspondence.

• Coordinating calls and meetings for the Head of Customer/Sales.

• Actively participating in quarterly Customer Surveys to enhance customer experience.

Zamestnanecké výhody, benefity:

• Be part of one of the most prestigious international companies, known for delivering exceptional service and luxury experiences to high-net-worth clients around the world for almost 30 years.
  
• We are committed to your professional growth. With ample opportunities for advancement, you’ll have the support to develop your skills and progress in your career. 
  
• ​25 days of paid vacation to relax and recharge.
  
• Get special discounts on flights and hotel bookings for your personal vacations.
  
• We’re a dog-friendly office! If you’re a dog lover, feel free to bring your furry friend along for a fun and relaxed office vibe.
  
• We love to celebrate with making/ bringing good food to the office, BBQ at the balcony or go together to great restaurants.

Informácie o výberovom konaní:
Please send your CV in English only.

Požiadavky na zamestnanca:

• Customer service background with previous experience in credit cards, banking/financial services, or the luxury industry and ultra high net worth clientele is highly valued.

• Proficiency in English at Level C (speaking, writing, reading), with additional language skills considered advantageous.

• Ability to thrive in a fast-paced environment while delivering excellent customer care.

• Demonstrated expertise in organizational skills, problem-solving, and customer service excellence.

• Keen attention to detail and proficiency in computer literacy, including Microsoft Office.

• Strong team player with the capacity to work independently and collaboratively.