Delegated Underwriting Authority Business Partner

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Where your journey begins and your potential shines 

​​​At Synpulse, we don’t just consult – we transform. As a leading global management and technology consultancy with Swiss roots, we empower financial institutions to navigate change and seize new opportunities. Since 1996, we've been shaping the future of financial services by delivering cutting-edge expertise in strategy, operations, and technology to banks and insurers worldwide. 

​​​What sets us apart is our people. At Synpulse, we cultivate a collaborative, high-impact culture where initiative and creativity are valued. With 21 offices across Europe, the Americas, and Asia-Pacific, we bring together diverse perspectives and talents. We believe innovation thrives where everyone feels they belong and can contribute. 

​​​Our core values – Embrace, Drive, Achieve – shape how we work and evolve. We don’t just offer jobs – we offer the chance to develop, make an impact, and be part of a team that’s redefining the future of financial services. We are an established, globally active management consulting company with offices in Switzerland, Germany, Austria, Great Britain, USA, Singapore, Hong Kong, the Philippines, Australia, Indonesia and India. We are a valued partner to many of the world‘s largest international financial services and insurance firms. We support our clients at all project management stages from the development of strategies and operational frameworks to the technical implementation and handover. Our expertise in business and technology combined with our methodic approach enable us to create sustainable added value for our clients business. 

The purpose of this role is to perform the role of Delegated Business Partner including involvement in business as usual activities across multiple classes including being the main day to day touchpoint across a select line(es) of business. Conduct project work in line with the Delegated Strategy established and set by the Head of Delegated Underwriting, problem case resolution and acting as a subject matter expert to the business within your areas of operation.

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Key Responsibilities:

• Conduct the role of Delegated Business Partner in being the main point of contact and escalation across a select line(es) of business(es), attending regular catch-ups with those teams to understand the operations of that line(es) of business(es) in better detail and support where required technical knowledge to facilitate and support the business at Convex.
• Oversee and Coordinate of core day to day DUA activities using your technical knowledge to conduct more in-depth reviews which are more complex as the subject matter expert including conducting renewals of existing relationships, onboarding of new relationships and the work associated with these tasks such as reviewing due-diligence documentation and conducting slip reviews.
• Maintain and building core relationships including face to face and remote stakeholder management between all our internal and external stakeholders drilling down from expertise from function across the business (including claims, finance, compliance, legal and CES).
• Acting as a London Market subject matter expert in managing delegated authorities in various capacities, including training and knowledge transfer within the team and the wider business and engaging with project teams and broader areas of the business where required.
• Provide training to the existing team to support learning and development, establishing a training and refresh program and also training new members on the team both onshore and offshore.
• Day to Day oversight and management of the 3rd Party Coverholder Audit process, peer reviewing the teams work in line with our internal controls, build on ways of improving the process and ensuring that reports and recommendations are reviewed and closed off line with our suite of SLA’s.
• Engage and own the relationship around the IT Security Audit process.
• Regular engagement with Underwriting teams to discuss the operation performance of their Coverholders.
• Develop, support and leading various core projects within Delegated Authorities and the wider Underwriter Operations team relating to Delegated to help deliver successful change and increasing Convex’s strong market position on a company to place business with.
• Linking in with the Delegated Data and Operations manager into terms of Bordereaux and Coverholder Data to help support discussions with your internal and external stakeholders and your role as a Business Partner.
• General administrative tasks and ad-hoc activities as may be necessary from time to time as directed by the Delegated Operations and Oversight Manager and Head of Delegated Underwriting.

Your Experience and Skills

• Minimum of 3 years of relevant (re)insurance industry experience, ideally related to delegated underwriting authority business;
  
• Ability to work flexibly to complete duties of the role, particularly during peak underwriting periods;
• Proven ability to prioritize and organize effectively, and work with speed and accuracy, particularly under pressure and as a part of a cross-functional team;
• Experience supporting work allocation and working to SLAs/tight deadlines;
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, partners, and internal teams;
• Demonstrated ability to provide strategic advice and solutions to improve delegated underwriting performance and operational efficiency.

Nice to have:

• Contractual review skills with some legal background is welcome.

Zamestnanecké výhody, benefity:

• Opportunities for personal and career development
• Five extra vacation days on top of regulation
• Sick leave compensation 100% from day one
• Yearly bonus up to 10%
• Overtime fully paid or compensated based on your preference
• A friendly and informal working environment
• Work-life balance with flexible working hours and the option to work from home
• Cafeteria system
• Private healthcare
• III Pillar

...& more!