Support Engineer (EEG)

Náplň práce, právomoci a zodpovednosti:

Support Engineer provides remote support for the Marlink Enterprise, Energy, Government Business Unit customers and their communication networks and services. The Support Engineer helps customers to use their internet connection and related services by providing the following activities:

Activities:
• Technical support via phone and e-mails for communication products (data, voice services)
• Communication with Customers, Field Engineers, Suppliers
• Follow up and Troubleshooting of network failures reported by customers or automatic monitoring systems; escalation when needed to 2nd/3rd level
• Active role in Incident management process
• Active role in Request fulfilment process
• Remote service testing and activation
• Analysing data records
• Internal databases updating

Marlink Enterprise Network Operation Centre provides 24/7 support. We are working in 3-shift mode (compensated in addition to the base salary). Shifts are planned 1 month in advance - considering company/individual needs – which provides good flexibility.

​Initial contract will be fixed-term for a 1 year. After mutual agreement the contract can be changed to permanent.​

Zamestnanecké výhody, benefity:

• The attractive working environment in an international telecommunication/networking company

• LinkedIn Learning training platform

• Meal allowance of 7 EUR /day worked

• Mobile phone also for private use

• Laptop also for private use

• All-year healthcare package - Business care program with private medical clinic ProCare

• Supplementary pension saving contribution

• 100% salary compensation during illness up to 2 months (doctor certified)

• Home office option after the initial training period (3 days in the office, 2 days at home)

• 5 days of additional holiday

• Language training allowance

• Psychological counselling

• Free drinks and fruit at the workplace

• Sporting facilities via Multi-sport card

• Employee social events

Informácie o výberovom konaní:
Applicants are expected to send a structured CV in English by 18 September 2026. Due to our limited capacity, only suitable candidates with the required technical background will be contacted back and invited for a personal interview.

Požiadavky na zamestnanca:

• Good knowledge of Telecommunication Networks and IT terminology

• Cisco CCNA or Fortinet certifications or equivalent are an advantage

• Good English speaking and writing skills

• Good French speaking and writing skills are advantage - not a must

• Good Spanish speaking and writing skills are advantage - not a must

• Good communications skills and ability to cooperate with different teams

• Good at analysing complex issues to find creative, logical, and effective solutions

• Well organised, detail-oriented, and accurate

• Able to handle stress and able to work under time pressure

• Customer-oriented

• Able to set priorities

• Comply with agreements