Sr Sales Ops Specialist

Náplň práce, právomoci a zodpovednosti:
Key Responsibilities:

Operate the L1 Helpdesk on Dynamics365, LBP, LPH, and CRM sales systems
Handle emails, phone calls & live chats and RM HelpDesk tickets on related sales - LPH/LBP/Dynamics365/CRM - systems
Guide users in system access & navigation, deal registrations, bids, and partner registration
Resolve issues in cases within time-to-close targets
Raise IT tickets, if needed, for next-level resolution, and cooperate with IT to get resolution on time
Satisfy/Delight customers in their Helpdesk experience
Problem-solving
Deal with hard partners
Share new issues and case resolutions and putting them to knowledgebase
Provide feedback for further improvements
Propose process changes to improve efficiency
Support system enhancements by testing functionalities, developing/delivering training and executing deployment

Zamestnanecké výhody, benefity:
A multitude of professional and personal opportunities (career growth,… change wording)
Charity, volunteering,…. Activities wording (ESG..)
An international organization with a high focus on all types of Diversity in the team
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft / hard skills trainings and individual mentoring
Employer contribution to the Third Pillar Pension System
Life & life events insurance, fully covered by company 

Požiadavky na zamestnanca:
Proven track record in a similar role
Willingness to work on public holidays as needed to serve sales and partners Globaly
Strong communication skills and ability to work cross-departments
Fluent in English, other languages are an advantage
Strong knowledge of the sales systems
Good knowledge of Excel
Knowledge of other systems (Windchill, ECC, etc.) is an advantage.