Customer Service Specialist with German/English

Náplň práce, právomoci a zodpovednosti:
• Individually coordinates, ensures and is responsible for receiving, reviewing and assessing, confirming and complete processing and fulfilling customer orders on goods across all mills from assigned customers;
• Responsible for the correctness of data in the system in accordance with conditions of commercial contracts in the extent of agreed kind of work;
• Maintains a positive, empathetic and professional attitude toward customers at all times;
• Actively contributes to the creation of customer insight through collaboration and knowledge sharing within/across market cells;
• Sharing of information about prices and products availability to customers;
• Coordinates information between customers, KAM and logistics;
• Teams-up with KAMs and supports them with creating forecasts and entering promotions in ERP system (enterprise resource planning system);
• Ensures inspection and completion of documents for product shipment and ensures record-keeping (electronic);
• Prepares supporting documents for analyses and statistics according to instructions of his/her superior or instructions of the sales manager;
• First contact for claims and their closing in cooperation with superior manager and quality;

Zamestnanecké výhody, benefity:
• Working experience in a multinational company with 100% Slovak ownership
• Career growth in the international environment
• Attractive discount on company products
• Opportunity to work on international projects

Požiadavky na zamestnanca:
• Organisation skills, teamwork
• Customer orientation;
• Results-orientation & proactive approach;
• Striving for excellence;
• German speaking C1 level;
• English speaking B2 level;

Vodičský preukaz:
B