Europe and META Pre-sales Support Specialist

Náplň práce, právomoci a zodpovednosti:
Join Lenovo’s Solutions & Services Group (SSG) as an EMEA Pre-sales Support Specialist and become part of a fast-growing Services Sales team supporting Europe and META markets. In this role, you will play a key part in enabling sales success by managing the services portfolio, supporting pricing and availability requests, and ensuring the right service solutions are delivered to customers across diverse regions.

Working closely with product managers, sales teams, and services operations, you will collaborate across geographies and functions, requiring a strong global mindset, attention to detail, and structured approach. This position reports to the Sr. Manager, Product Marketing and offers strong exposure to cross-functional teams as well as end customers and channel sales across EMEA.



What you will do:

- Maintain and manage services portfolio in collaboration with product managers
- Create and maintain part numbers in internal IT systems
- Support sales teams with pricing and availability information
- Work with EMEA & META sales teams to identify the best warranty/service solutions
- Ensure timely communication and high quality on all assigned activities
- Own, run, and distribute regular reports
- Track and monitor performance of custom service solutions
- Act as a Services SME for the sales community across regions


What you will bring:

- Strong communication skills with ability to collaborate across different functions
- Confident presentation skills for leading calls with diverse stakeholders
- Solid IT skills, especially MS Excel (VLOOKUP, pivot tables) and PowerPoint
- Business-level English (written and spoken); additional languages are a plus
- 3–4 years of experience in customer support, ideally in operations or sales support
- Knowledge of services operations is an advantage
- Strong organizational skills with high attention to detail and ability to - meet deadlines
- Proactive, independent team player able to work under pressure

Zamestnanecké výhody, benefity:
What we offer:

- Opportunities for career development & growth
- Performance based rewards
- Hybrid working model (homeoffice/office)
- 3 sick days per year
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company