Application Support Specialist

Náplň práce, právomoci a zodpovednosti:

Job Overview

We are looking for a skilled and experienced Application Support Specialist to join our international dy namic team. In this role, you will provide Level 2 support for critical business applications (e.g. CAQ, LMS, QMS, EAM, and many more). You will work closely with client stakeholders, application owners, and third-party vendors to ensure the stability, performance, and continuous improvement of the supported systems.

If you are passionate about problem-solving and building strong client relationships, this opportunity is for you!

Key Responsibilities

• Provide Level 2 Application Support for critical business applications
• Troubleshoot and maintain supported applications to ensure performance, stability, and availability
• Collaborate with internal stakeholders and third-party vendors, building deep knowledge base ofthe client’s application environment
• Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith ITIL processes
• Support Change & Configuration Management, System Administration, and Validation tasks (for CSVprocedures and GxP-regulated environments)
• Manage application documentation, license usage, and access controls
• Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
• Team structure and support coverage: Standard working hours with rotating two-shifts covering 08:00 – 22:00 CET, On-call support is provided 24/7 (by rotation within the team)

Team structure and support coverage

• Standard working hours with rotating two-shifts covering 08:00 – 22:00 CET
• On-call support is provided 24/7 (by rotation within the team)

Zamestnanecké výhody, benefity:

• Referral bonus depending on level of person referred
  
• Business mobile (also for private calls) and laptop
• 3 sick days per calendar year
• 2 extra days off for your wedding
• Social events (team-buildings and team-dinners)
• Budget for trainings & certifications
• Monthly events in Kosice (office)
• Free snacks & drinks in the office
• Home Office upon agreement (or possibility to work from our office in Kosice)
• Flexible working hours
• Ice Hockey ticket discounts
• Supplementary pension scheme (the third pilar) contribution
• Benefit card
• On - calls paid beyond the law
• Meal allowance beyond the law
• Company bonus (based on company financial results)

Informácie o výberovom konaní:
Please submit your application in English.
Thank you for applying to Arcondis!

Požiadavky na zamestnanca:

Must have:

• A degree in IT or related field
• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
• Solid general IT knowledge (e.g. cloud/on-premises solutions, network, MSSQL/ SQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers
• Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
• Strong documentation and presentation skills
• Comfortable in interacting with various stakeholders on different seniority levels remotely
• Experience with ServiceNow or similar ITSM tools
• Fluent in English (written and spoken)

Nice to have (considered a big plus):

• Technical familiarity with systems such as Windows, Linux, SQL Server, Oracle DB, Azure, PHP, C#
• Familiarity with SDLC frameworks and CSV (Computer System Validation)
• Experience and familiarity of working Agile environments
• Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
• Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
• Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
• Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
• Experience in user and peer training and support for system users across global locations