Application Support Specialist

Náplň práce, právomoci a zodpovednosti:

Job Overview 

We are looking for a skilled Application Support Specialist with experience of supporting Applications running on Cloud (AWS/Azure) to join our dynamic international team. In this role, you will act as a Level 2/Level 3 escalation point for critical business applications while maintaining and optimizing mostly AWS-hosted environments. 

You will work closely with client stakeholders, business application owners, and third-party vendors to ensure the stability, availability, and continuous improvement of business-critical systems. This role demands strong technical troubleshooting skills, a business-oriented mindset, and adherence to strict regulatory compliance standards (GxP, FDA). 

Team structure and support coverage 

As part of a globally distributed team spanning UTC-6, UTC+1, and UTC+8 time zones, you will contribute to around-the-clock service coverage. This role includes participation in a rotating on-call schedule, providing support for critical P1/P2 incidents outside standard business hours. 

Key Responsibilities 

• Provide advanced L2/L3 support for enterprise applications (e.g., QMS, LMS, EAM) hosted on-premises and in the cloud (AWS/Azure). 

• Troubleshoot complex application, infrastructure, and integration issues utilizing deep log file analysis and performance metrics. 

• Administer and configure IIS / Windows Server environments for overlaying applications (app pool restarts, log management). 

• Manage Change Management activities, ensuring controlled system updates and enhancements maintain strict regulatory compliance. 

• Create and maintain precise technical documentation (e.g., using UML, BPMN) compliant with industry standards. 

• Coordinate directly with client’s internal developer teams and third-party vendors to resolve underlying bugs and infrastructure problems. 

• Administer enterprise identity and access management (Active Directory, Okta). 

• Drive continuous improvement initiatives through automation, process optimization, and proactively mentoring junior team members. 

Zamestnanecké výhody, benefity:

• Referral bonus depending on level of person referred

• Business mobile (also for private calls) and laptop

• 3 sick days per calendar year

• 2 extra days off for your wedding

• Social events (team-buildings and team-dinners)

• Budget for trainings & certifications

• Monthly events in Kosice (office)

• Free snacks & drinks in the office

• Home Office upon agreement (or possibility to work from our office in Kosice)

• Flexible working hours

• Ice Hockey ticket discounts

• Supplementary pension scheme (the third pilar) contribution

• Benefit card

• On - calls paid beyond the law

• Meal allowance beyond the law

• Company bonus (based on company financial results)

Informácie o výberovom konaní:
Please submit your application in English.
Thank you for applying to Arcondis!

Požiadavky na zamestnanca:

Must have: 

• 3-5+ years of experience in Application Support, System Administration, or Cloud Operations. 

• Strong understanding of AWS Platform basics (Amazon Workspaces, EC2, S3) and Cloud/On-Premises hybrid environments. 

• Expertise in IIS and Windows Server fundamentals. 

• Solid knowledge of enterprise databases (Microsoft SQL Server or Oracle). 

• Advanced skills in log file analysis and infrastructure troubleshooting. 

• Experience with Low-Code platforms (Mendix) for root-cause identification is a strong advantage. 

• Experience with System Integration, APIs, and middleware tools (e.g., SAP PI, MuleSoft). 

• High proficiency in ITIL / ITSM processes (Incident, Change, Problem management). 

• Skilled in creating and maintaining formal technical documentation. 

• Hands-on experience with Azure DevOps framework and Agile delivery practices. 

• Excellent communication skills and fluency in English (written and spoken) to interact with global users. 

Nice to have (considered a big plus): 

• Knowledge of Regulatory Compliance standards (FDA 21 CFR Part 11, ISO 13485, EU Annex 11, GxP, GMP). 

• Basic understanding of IT architecture frameworks (e.g., TOGAF).