Process and Quality Manager for Collection

Náplň práce, právomoci a zodpovednosti:
Job Description
• Analysis, modelling and optimalization of end-to-end processes in receivables management
• Identification of efficiency and quality potentials, especially in the context of digitization
• Definition and control of process and quality indicators, implementation of reviews/audits
• Expert advice on systems, processes and quality management
• Collaboration or management of projects in the area of responsibility
• Technical coordination of complex receivables issues with management and stakeholders

Zamestnanecké výhody, benefity:
• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Several years of experience in accounts receivable / collections, customer service with a focus on billing & payments, accounting, or related commercial processes, ideally in a B2B or key account environment (IT and solution business)
• Solid understanding of end-to-end financial processes, e.g. order-to-cash, billing, payment allocation, dunning, dispute and complaint management
• Experience in analyzing and optimizing processes, preferably within complex system and IT landscapes, e.g. using Six Sigma methodologies or process mapping & modeling (BPMN)
• Project or line management experience (e.g. participation in or leadership of projects), ideally with a structured methodological background (e.g. classic, agile or hybrid approaches)
• Confident handling of KPIs, reporting and data analysis (e.g. quality metrics, lead times, efficiency, error rates)
• Experience in digitalization or transformation initiatives
• Knowledge of quality management, process standards or audit environments

Personality & Way of Working
• Structured, analytical and detail-oriented, while maintaining a holistic view
• Strong communication skills and confidence in interacting with business units and management
• High level of ownership and accountability, with the willingness to proactively drive topics forward
• Resilient and solution-oriented, even in complex or time-critical situations
• Process-oriented mindset with a strong focus on quality and customer experience
• Self-organized way of working in cross-functional and project-based environments