Luxury Vacation Associate

Náplň práce, právomoci a zodpovednosti:

Overview
Travel Agency is seeking an experienced Luxury Vacation Associate assesses the client’s needs to provide travel options that meet their expectations.

Detail job description
• Responsible for selling hotels, airfare, etc. process bookings in a timely and friendly manner for walk-ins, appointments, phone calls, and email clients. Up sells preferred vendors, insurance. Establishes rapport and builds client relationships,
• Research destinations, hotels, airfare options, site seeing, and additional trip information to best meet the client’s needs and expectations. Attends webinars and studies destination demographics, amenities, values, specials, new hotels, etc. Is knowledgeable of world events and weather that might affect travel plans.
• Processes airfare, hotels, and ground transportation via online reservations systems and other GDS’s. Updates client information in database. Processes travel requests for deposits and payments. Creates and processes accurate invoices and cooperate with a back-office system,
• Processes final documents which may include itineraries, visas, inoculations, air and transportation tickets, and final payments. Follows up with clients returning from trip and contacts past clients to notify of specials and offer assistance with future travel plans.
• Follow and suggest improvements in company procedures in the areas of customer service, documentation of PNRs and profiles, ticketing, invoicing, attendance, accuracy of work etc.,
• Researches and provides solutions to any travel related problem clients may have experienced with arrangements made by Agency with total management awareness and participation.
• Assures client is fully aware of all necessary travel documents and health requirements for countries to be visited.

Zamestnanecké výhody, benefity:

• Coordination of own business portfolio in collaboration with Business and Support Teams,
• Very stable and reliable corporation with representation in surrounding countries,
• Various employee discounts by vendors,
• Support in personal and professional development - opportunities to attend various trainings, courses, conferences or meetups,
• Attractive financial extra bonuses based on your performance,
• Casual, friendly, open culture with no dress code.

Požiadavky na zamestnanca:
Essential Experience of:
• Planning and booking international travel itineraries to include computerized airline ticketing, cruises, tours, hotels, car rental, and related travel products,
• Excellent communication skills and enjoy working with high level clientele,
• Attention to detail/conscientiousness/flexible,
• Problem solving and initiative,
• Handle multiple accounts.

Knowledge of:
• Overall travel industry knowledge and experience,
• Clear and concise communication skills in Slovak and English language,
• Market availability of travel products,
• Travel conditions including customs, immigration and inoculation requirements, hygienic practices, political situations, monetary restrictions, and cancellation/change penalties,
• Excellent PC literacy with MS Office,
• Sales techniques.

Ability to:
• Sell travel products in Slovak and English language,
• Operate computerized reservation system equipment at required operating levels,
• Perform basic mathematical calculations including percentages to complete travel sales transactions,
• Present travel program offerings to groups of people,
• Work irregular hours.

Successful agents will possess effective communication skills, strong phone sales, prospecting skills, ambition, motivation and drive!