Customer Success Manager, US hours

Náplň práce, právomoci a zodpovednosti:

We are seeking a dynamic, high-performing Customer Success Manager with a strong background in account management and extensive experience in customer-facing roles. You will complete our dedicated team of 19 Account Managers, playing a key role in ensuring the satisfaction and success of our customers.

This position is ideal for someone who thrives on building relationships, enjoys engaging with customers over the phone, and is passionate about delivering exceptional service. You’ll be working with a leading telecommunications company known for innovation and customer commitment.

Work time: 3:00 pm-11:30pm

Hybrid work mode: 2 days per week in the office (Kosice or near by)

​Preferred location: Kosice and near by 

Start date: immediately

Key Responsibilities:

Customer Interaction Management:

• Manage customer interactions through various channels including phone, email, and online collaboration platforms.
• Focus on enterprise client lifecycle operations, contract retention, and revenue growth.
• Spend substantial time on calls with customers, building and maintaining strong relationships.
• Account Ownership and Collaboration:
• Take full ownership of assigned enterprise accounts or co-manage them with a Strategic Account Lead.
• Collaborate on new business development initiatives, RFP management, and strategic deal closures.

Relationship Building:

• Build and maintain relationships with key decision-makers and stakeholders within customer organizations.
• Ensure customers feel valued and their needs are met promptly.

Sales and Order Management:

• Handle sales tools, initiate, and track sales orders from initial receipt through to billing closure.
• Understand the client’s business objectives, challenges, and industry trends to position relevant solutions.

Internal Collaboration:

• Collaborate with internal teams such as product, marketing, and customer support to ensure client needs are met.
• Conduct regular business reviews with clients to gather feedback, communicate progress, and identify new opportunities.

Client Satisfaction and Feedback:

• Ensure high levels of client satisfaction by addressing client concerns promptly and effectively.
• Provide insights and recommendations to senior management based on client feedback and market analysis.

Continuous Improvement:

• Continuously expand and improve your technical and product knowledge by attending educational workshops and reviewing professional publications.

Zamestnanecké výhody, benefity:

• Internal Mobility Program – enjoy many opportunities for career growth, job rotations, diversity of projects & technologies
• International, diverse, and inclusive working environment – get experience in global projects for worldwide leaders and enjoy multinational teams
• Referral Program – enjoy cooperation with your colleagues and get the bonus
• 5/10 years NATEK club – we offer long-term cooperation and celebrate each fifth-year cooperation anniversary with gifts
• NATEK CSR Events & team buildings – enjoy our values: accountability, partnership and expertise and #workITwithus
• Education – benefit from our know-how, learning courses and certificates and IT events – be part of community of leaders of the industry and take part as a speaker or a visitor
  
• Bonuses for Personal Events – we congratulate you on important events of your life: giving birth to children, university graduation, etc.
• Benefit Plus (Cafeteria) – use our e-shop with corporate benefits like travel, theatre tickets, books etc.
• Multisport Club Card
• Technical and Personal training – we are investing in your skills growth
• Language courses
• 1 paid day off for volunteering – we are supportive of all charity ideas
• Meal contribution directly to your account

Požiadavky na zamestnanca:

Required Skills:

• Fluency in English, with proficiency in both verbal and written communication.
• Excellent communication and presentation skills with the ability to build and maintain relationships over the phone.
• Strong organizational, time-management, and workload management skills.
• Ability to work effectively under pressure, set priorities, and make quick decisions.
• Self-motivated, proactive, and detail-oriented.
• Strong team player with a commitment to excellence and a positive attitude.

Additional Information:

• Business hours: US shift (3pm-11.30pm)
• Position may require occasional travel and overtime.