IT Service Desk Support

Náplň práce, právomoci a zodpovednosti:
Primary Point of Contact: Support a portfolio of payment technology products, acting as the main liaison between clients and Nexi Central Europe
Issue Resolution: Investigate and resolve a wide range of payment-related issues—technical, transactional, or operational—while ensuring timely communication and client satisfaction.
Client Communication: Provide clear, professional updates on issue resolution and service improvements.
Service Ownership: Take end-to-end ownership of incidents and service tickets, ensuring alignment with SLAs and escalating issues when appropriate.
Relationship Management: Deliver consultative support to help clients optimize use of our payment solutions, while promoting best practices and product adoption.
System & Policy Adherence: Keep internal systems accurate and up-to-date, following established procedures and maintaining a strong understanding of product and system functionality.
Workflow Management: Prioritize and manage a high-volume workload independently, handling moderately complex issues with minimal supervision.
Perform a 7days on call duties on bi-monthly basis.

Zamestnanecké výhody, benefity:
Compensation and bonuses:
• Meal voucher fully paid by employer
• Jubilee benefits (wedding, working anniversaries)
• Contribution to pension plan

Health:
• Health care - Private medical center
• Life and Accident Insurance
• 25 fully paid sick leave days per year (5 sick days)

Work-life balance:
• Hybrid way of working
• International environment
• Free time activities with colleagues
• Multisport card

Professional development:
• Hard & Soft skills trainings
• Long term career development
• English courses

Požiadavky na zamestnanca:
- Good communication and negotiation skills
- Experienced in customer contact, pro client oriented
- Understanding of functional and technical contexts
- Analytical thinking and problem solving skills
- Proactive approach
- Focus on service delivery and customer satisfaction
- Working independently and solution oriented
- Coordination and organization skills
- 1+ years in customer support, Customer care, Helpdesk, financial institution advantage
- Advance computer knowledge/technological skills preferred
- Attention to details and accuracy
- Flexibility
- Willingness to perform On call duties out of business hours