EMEA Quality Program Manager

Náplň práce, právomoci a zodpovednosti:
We are seeking an experienced and driven EMEA Quality Program Manager to lead customer quality initiatives across the region. This role is pivotal in driving engineering excellence, resolving complex product issues, and enhancing customer satisfaction through structured quality programs and cross-functional collaboration. As the primary interface between Customer Quality Engineering and regional stakeholders, you will manage top issues, facilitate communication across geographies, and support large-scale deployments with actionable insights.

Key Responsibilities:

- Manage the Customer Quality Program across EMEA, acting as the primary engineering focal point for regional stakeholders.
- Lead communication cadence with executive sponsors and stakeholders to address top product quality issues.
- Expedite investigation and resolution of critical product quality concerns in collaboration with global and regional teams.
- Provide onsite engineering support for complex cases to minimize customer downtime and business risk.
- Implement and oversee the Fu Pan process to identify and apply best practices for product quality improvement.
- Represent Customer Quality Engineering in EMEA for escalated issues, ensuring end-to-end resolution and alignment with global teams.
- Drive the Voice of Customer (VOC) program by gathering feedback from large deployments and developing early warning systems.
- Support CX-focused audits and quality improvement initiatives such as CXS and STAMP projects to enhance regional outcomes.

Position Requirements:

- Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Computer Engineering, or Computer Science preferred.
- Minimum of 2 years of experience in product quality, customer engineering, or related technical roles.
- Proven ability to manage cross-functional projects and resolve complex technical issues.
- Strong analytical and problem-solving skills with a structured approach to resolution.
- Proficiency in stakeholder communication and executive reporting.
- Experience with customer-facing engineering support and onsite troubleshooting.
- Fluent in English (mandatory); additional EMEA languages are a plus.
- Ability to work independently, prioritize tasks, and manage multiple initiatives in a dynamic environment.

What Lenovo can offer you:

An open and stimulating environment within one of the most forward-thinking IT companies
An international organization with a high focus on all types of Diversity in the team
3 sick days per year
Additional vacation days
100% sick leave compensation up to 2 months per year
A broad selection of soft / hard skills trainings and individual mentoring
Employer contribution to the Third Pillar Pension System
Life & life events insurance, fully covered by company

We are looking forward to discussing this position with you soon!

Base gross monthly salary from 2300 EUR , depending on experience + variable part 12% of your annual earnings