Quality Manager - Fraud Management

Náplň práce, právomoci a zodpovednosti:
• Conducting regular quality reviews of fraud cases, decisions, and processing workflows
• Assessing compliance with internal policies, legal requirements, and regulatory standards
• Analyzing sources of errors, deviations, and weaknesses within fraud management processes
• Preparing quality reports, KPIs, and actionable recommendations for specialists and management
• Close collaboration with operational fraud management teams, Compliance, Risk Management, and, where applicable, Internal Audit
• Developing, maintaining, and optimizing audit standards, control methodologies, and quality guidelines
• Supporting audits, internal controls, and external examinations
• Training and coaching employees with regard to quality standards and best practices
• Monitoring the effectiveness of fraud prevention and fraud investigation measures

Zamestnanecké výhody, benefity:
• Annual bonus
• Fully paid meal vouchers
• Mobile phone also for private use
• Discounts for selected Telekom products
• Supplementary pension saving contribution
• Cafeteria system of benefits/Multisport card
• Sick days
• Sports club & Health days
• Teambuildings, summer & Christmas party
• Opportunities for career growth
• Referral program
• Flexible working time

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Completed degree (e.g., Business Administration, Business Informatics, Business Law) or a comparable commercial qualification
• Several years of experience in fraud management, risk management, quality assurance, or compliance
• Knowledge of common fraud patterns, prevention measures, and analytical methods
• Proficient use of relevant IT systems (e.g., SAP, data warehouse solutions), case management tools, and reporting software
• Basic knowledge of regulatory requirements (e.g., anti-money laundering, data protection, internal control systems)
• Experience in analyzing data, KPIs, and quality metrics 
• Strong analytical skills with a high level of attention to detail
• Objective, structured, and solution-oriented working style
• High sense of responsibility and integrity
• Strong communication skills and assertiveness, including in critical discussions
• Ability to prepare and explain complex topics in a clear and understandable manner
• Team-oriented mindset and ability to provide constructive feedback
• High level of initiative and a continuous improvement mindset