Self-Service Specialist

Náplň práce, právomoci a zodpovednosti:
At ESET, we secure the digital world for millions of users worldwide. Join us to build digital experiences that matter.
We're seeking a front-end specialist to architect and deliver innovative digital solutions that transform how customers interact with our platforms. This role focuses on building seamless, intelligent user interfaces and experiences using cutting-edge Microsoft technologies and modern web frameworks.

Working within our Customer Experience Integration team, you'll craft responsive, engaging frontend solutions that connect customers with the right information and support—effortlessly and intuitively.

##Key Responsibilities##
##Digital Experience Engineering##
- Design and implement customer-facing interfaces using React and modern JavaScript frameworks
- Build responsive, accessible web applications that work seamlessly across devices
- Create dynamic user experiences that integrate with Microsoft Power Platform and - - Azure services

##System Integration & Automation##
- Connect frontend applications with backend services through APIs and Microsoft Graph
- Implement no-code/low-code solutions using Power Apps and Power Automate
- Optimize user workflows and reduce friction through intelligent interface design

##Technical Solution Architecture##
- Collaborate on technical specifications for customer experience enhancements
- Prototype and validate new interface concepts and user interaction patterns
- Ensure frontend solutions align with enterprise security and compliance standards

##Cross-functional Collaboration##
- Partner with UX designers, product teams, and business stakeholders
- Translate business requirements into technical solutions
- Provide technical consultation on customer experience improvements

##Required Qualifications##
##Technical Expertise##
- 5+ years experience in frontend application building and user interface creation
- Strong proficiency in React, JavaScript/TypeScript, HTML5, CSS3
- Knowledge of RESTful APIs, GraphQL, and modern web development practices

##Experience & Skills##
- Proven track record building customer-facing web applications
- Understanding of responsive design principles and cross-browser compatibility
- Experience with version control (Git) and modern build tools
- Strong problem-solving abilities and attention to user experience details

##Soft Skills##
- Self-motivated with strong project management skills
- Customer-focused mindset with design thinking approach
- Ability to work autonomously while contributing to team objectives

##Nice-To-Haves##
- Experience with Microsoft technology stack (Azure, Power Platform, Microsoft 365)
- Experience with PHP for integrating existing web systems and applications
- Excellent communication and collaboration abilities
- Microsoft certifications (Azure, Power Platform)
- Experience with AI integration and chatbot interfaces
- Knowledge of accessibility standards (WCAG)
- Experience in customer support or SaaS environments

##Why Join Us?##
Be part of a team pioneering customer experience with AI-powered solutions, giving you the opportunity to innovate with the latest technologies, sharpen your skills in conversational AI, and help redefine how customers interact with digital platforms.