Tier 2 Data Analyst

Náplň práce, právomoci a zodpovednosti:
Who is CAT Digital? What do we do?    

Big machines require big thinking. Are you looking for your next big challenge?   

Cat® Digital is the digital and technology arm of Caterpillar Inc., leveraging the latest technologies to build industry leading digital solutions for our customers and dealers. With over one million connected assets worldwide, our teams use data, technology, advanced analytics, telematics, and AI capabilities to help our customers build a better world.   
Working with a Fortune 100 leader, you can build your career on a global scale and take advantage of development opportunities with emerging technologies. We’ve created an inclusive environment for you to explore your passions, make an impact and do the work that really matters. Join Us.   

  Job Opportunity:   
We are seeking talented individuals to join our team to help us grow our presence, organization, culture, which will drive our digital product development efforts. As a member of our team, you will have the opportunity to work with cutting-edge technologies and collaborate with top professionals working on very high impact and visibility products. Don't miss this chance to join and support digital innovation for a global leader in heavy machinery!   

  What will you do?  
The Tier 2 Data Analyst is responsible for advanced operational support, troubleshooting, and stabilization of data pipelines and data platforms. This role acts as a bridge between Tier1 support and engineering (L3) teams, ensuring fast incident resolution, data quality, and system reliability. The position requires strong analytical skills, understanding of data flows, and the ability to handle complex production issues impacting business-critical applications.
- Perform deep investigation of incidents escalated from Tier1
- Analyze logs, data pipelines, APIs, and system integrations to identify root causes
- Restore service using workarounds or fixes for known/semi-known issues
- Coordinate P1/P2 incident response, including bridge calls and stakeholder communication
- Monitor data pipelines, jobs, and system health (alerts, dashboards, logs)
- Detect anomalies in data flows and ensure data consistency and integrity
- Perform data validation across systems (ERP, APIs, DBs)
- Proactively identify risks and performance degradation
- Execute and continuously improve operational runbooks
- Collaborate with Data Engineering teams on:
- Root Cause Analysis (RCA)
- Permanent fixes (PCA/ICA)

Work closely with:
- Tier1 (handover, guidance)
- Tier3 / Engineering (escalations, RCA)
- Product and Data teams (data quality improvements)

Participate in knowledge transfer sessions and onboarding of services
- Support production releases and maintenance activities
- Validate post-deployment system behavior
- Ensure monitoring and alerts are properly configured

This position works directly with Slovakia based engineering leadership and Cat Digital IT in the US. 

Zamestnanecké výhody, benefity:
At Cat Digital, we are committed to fostering a culture of innovation and continuous learning, and we believe in investing in the development of our employees. As a member of our team, you will have access to a wide range of training and development opportunities, as well as very competitive compensation and benefits packages, like:   
- 2748 - 3300 euros/ month gross   
- Performance related annual cash incentive   
- Pension plan    
- 5 days of extra vacation above the legislative requirement   
- Attractive Life insurance   
- 1 volunteering day    
- Multisport Card   

Take the chance to apply now for this position at Cat Digital Slovakia branch! 

Informácie o výberovom konaní:
Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.     
Caterpillar is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.    
Caterpillar is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit https://www.caterpillar.com/en/careers/why-caterpillar.html    
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Požiadavky na zamestnanca:
What you have:
Experience with:
- Data pipelines / ETL tools (SnapLogic, DataStage, etc. – or equivalents)
- Monitoring tools (AppDynamics, Azure Monitor, Grafana, Splunk)
- SQL and data analytic skills
- Analysis Python or scripting for troubleshooting and analysis
- API integrations and distributed systems
- Log analysis and observability
- SQL Server, Oracle, PostgreSQL, or cloud databases.
- Incident management processes (ITSM / ServiceNow)

Analytics
- Strong problem-solving and troubleshooting mindset
- Ability to correlate issues across multiple systems
- Experience in incident prioritization and SLA-driven environments