Customer Support Professional /B2B/

Náplň práce, právomoci a zodpovednosti:
The main aim of this role is to manage flow of information between company's B2B customers and different divisions of the company to provide first class services and resolutions to the customers with excellent customer service, delivered with empathy and efficiency.

YOUR KEY RESPONSIBILITIES AND COMPETENCIES:

• Responding to incoming queries and orders from external and internal customers through e-mail (85% of the communication) and telephone (15% of the communication) within agreed timeframe - NOT A CALL CENTRE
• Communicating with the customers on delivery times and dates by liaising with internal suppliers, actively reviewing the open order book to ensure all orders are shipped in a timely manner.
• Calculating quotes on behalf of customers and sales team.
• Account set up and amendments to customer records as specified by customers and sales team.
• Handling customer complaints, invoice queries and other queries by using rigorous logic and methods and by liaising with internal suppliers.
• Providing sales support for internal and external sales team.
• Understanding how the company solutions fit into the market place to support customers with product advice and knowledge.
• Using the company CRM tool to effectively communicate with new companies, contacts, lead generation, business opportunities and assign tasks to the appropriate channels, as defined.
• Reporting problems and opportunities on organization, customers and markets to management

Zamestnanecké výhody, benefity:
• Background of a successful and healthy American company with rich history
• Attractive financial conditions, which will be discussed individually
• Career growth in the group and the joy of team success
• Support of employees in their further development
• Cooperation with an inspiring manager
• Full-time contract for an indefinite period

Požiadavky na zamestnanca:
• Minimum 2 years of experience in a Customer Service/Sales Support environment, preferable B2B background
• Fluency in English language and confident use of Slovak language (min. B2 level) are essential
• Knowledge of any other CEE+ languages like Russian, Hungarian, Ukrainian, Polish, Serbian, Bulgarian, Romanian, etc. are very welcomed
• Experienced user of MS Office, experience with SAP is an advantage
• The ability to meet deadlines and work independently
• Effective communication and problem solving skills