Customer Contract Associate - Maternity cover

Náplň práce, právomoci a zodpovednosti:

As an Customer Contract Associate you will have an opportunity to gain front line experience in a number of different aspects of sales such as: account request processing, solution up selling, problem identification, root cause analysis, problem resolution and relationship building. Join us in shaping the future of our sales operations and fostering strong customer relationships!

Responsibilities:

• Manage end to end Quote to Order process and Sales Operations while ensuring the performance is in line with customer expectations.
• Customer requests execution and day-to-day account activities in order to maintain and enhance customer relationships.
• Engage with customer to support Quote to Order process and act as an advisor to customer and account teams.
• Own and drive organic growth cross-functional activities, with solid customer engagement, relationship and account management team alignment.
• Support contract renewal, repricing and project preparation activities to ensure standard Quote to Bill model is executed.
• Align with account manager, engagement manager and bid manager to decide if to go with a Bid proposal in the parts related to Sales Operations.
• Responsible for commercial inventory management.
• Supporting client in Service Delivery and Tracking Tool usage and regular reporting for in charge clients.
• Create guidelines, documentation and checklists to ensure smooth process from Bid phase to order creation with support of senior sales operations team.
• Acting as a quality consultant to Bid teams regarding Sales Operations related topics.
• Cooperate with Billing and Accounts Receivable department to resolve invoice quires, credit notes and customer non-payment issues.
• Proactively initiate improvement projects to improve the Quote to Order process, aim for Operational Excellence.

Zamestnanecké výhody, benefity:

• Attractive financial bonus
• Extra days of holidays
• Cafeteria Benefit System
• Full compensation of sick leave for certain amount of days
• Complementary retirement savings contributions
• Financial support regarding life milestones
• Contribution to private healthcare
• Referral program
• Flexible working time
• Home Office​

Požiadavky na zamestnanca:

• Minimum 1 year of experience as Sales or Account Associate or Sales support or Sales operation or other request and process driven supporting activities.
• Fluent level of English, any other European language would be considered plus.
• Customer orientation and proactive customer communication.
• Keen on improvement projects and self-starter attitude.
• Excellent negotiation and delegation skills.
• Demonstrate responsibility and taking ownership.
• Able to work towards targets and deadlines.