New Balance EMEA Customer Service Agent (Part-Time) - Italian Speaker

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We’re Hiring: New Balance EMEA Customer Service Agent (Part-Time) - Italian Speaker

At Netzon Group, we’re growing fast—and we’re looking for motivated Customer Service Agents to join our International Team in Bratislava for our New Balance Campaign.

About the Role

As a Customer Service Agent, you will be the first point of contact for customers, ensuring their questions are answered and issues resolved efficiently. You’ll play a key role in delivering a positive customer experience and representing New Balance.

Key Responsibilities

• Work with customers to answer product information and resolve queries in a skillful and professional way.

• Put yourself in our customers shoes, analyze their problems and tailor solutions for them.

• Communicate with customers via phone, email, chat and social media.

• Become an expert and brand ambassador for the brand.

• Maintain a high level of professionalism and customer satisfaction.

• Collaborate with team members and supervisors to improve service quality.

What We’re Looking For

• Fluency in both Italian and English.

• A passion for helping customers.

• Ability to deal with sensitive calls with empathy.

• Strong administrative skills with an eye for details.

• A strong professional and proactive approach to problem solving.

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What We Offer

• Start Date: December 14th 2026

• Contract: Fixed-Term (3 months with possibility to continue in the team).

• Part-Time: 20hrs per week

• Salary: €750 gross per month.

• Performance Bonus: Up to €150/month based on KPIs

• Commuting Allowance: €50 Monthly.

• Working Model: Hybrid 3 days office based per week

• Training: Full-Time Training for 2 weeks - Office Based 9 AM to 6 PM.

• Office Location: Bratislava - Nové Mesto

Why Join Netzon Group?

Netzon Group is a fast-growing company specializing in digital solutions, AI, and contact center services, helping global brands deliver outstanding customer experiences worldwide.

Start your career with us-apply now and become part of our growing team!