SSG Customer Experience Specialist

Náplň práce, právomoci a zodpovednosti:
- Lead customer onboarding, ensuring a seamless setup experience and guiding users through platform adoption.
- Deliver engaging product demos and training sessions, helping customers understand key features, functionality, and best practices.
- Create and maintain onboarding materials, including training guides, demos, presentations, and support documentation.
- Act as the first point of contact for customer inquiries, identifying needs, troubleshooting issues, and providing timely solutions.
- Support customers with portal navigation, asset management, warranty information, service cases, and product-related questions.
- Manage customer account setup and asset onboarding, including individual and bulk asset uploads for enterprise customers.
- Collaborate closely with sales, account managers, and internal stakeholders to deliver an exceptional customer experience and ensure successful adoption.
- Capture customer feedback, document interactions, escalate complex issues when needed, and drive continuous service improvement through Voice of Customer insights.

Zamestnanecké výhody, benefity:
- Opportunities for career development & growth
- Performance based rewards
- Hybrid working model (homeoffice/office)
- Up to 3 paid Personal Days annually
- Additional vacation days
- 100% sick leave compensation up to 2 months per year
- A broad selection of soft / hard skills trainings and individual mentoring
- Employer contribution to the Third Pillar Pension System
- Life & life events insurance, fully covered by company 

Požiadavky na zamestnanca:
- 2-5 years of experience in customer onboarding, customer success, enablement, or other customer-facing support roles.
- Excellent communication, presentation, and active listening skills, with the ability to engage professionally with customers and stakeholders.
- Confident presenting and demonstrating tools or platforms to customers, both virtually and in live sessions.
- Customer-centric mindset with a passion for delivering a positive experience and building strong relationships.
- Strong problem-solving skills, able to identify customer needs, explain solutions clearly, and adapt to different situations.
- Highly organized and adaptable, capable of managing multiple priorities and requests in a fast-paced environment.
- Collaborative team player who works effectively across sales, account management, and other cross-functional teams.
- Background in SaaS, ERP, portals, software onboarding, or customer success environments is highly preferred, along with proficiency in Microsoft Office tools.