Senior Process Manager for Credit Risk and Fraud management

Náplň práce, právomoci a zodpovednosti:
• Process Ownership and Improvement: Manage, document and continuously improve end-to-end processes in the Credit Risk & Fraud environment as an interface towards different IT team in an agile structure.
• Business–IT Interface: Translate business requirements into clear process designs, user stories and IT demands, and coordinate implementation across the software development lifecycle.
• Coordinate teams & stakeholders: Work closely with IT, Credit Risk & Fraud Management, Collection Management, Commercials and Legal/Compliance to align priorities, responsibilities, timelines and regulatory requirements.
• Steer IT-supported processes and related system capabilities: Coordinate and govern IT-supported processes for identity resolution, fraud prevention, and customer relationship matching across our segments.
• Process Performance and Governance: Define and monitor process KPIs, identify risks and bottlenecks, ensure transparent documentation and support decision-making through structured reporting and process insights.
• Change and Delivery Coordination: Maintain and prioritize process-related backlogs, support refinement and testing, coordinate releases and ensure smooth handover into operations.
• Continuous Improvement: Facilitate workshops, map current and target processes, track agreed actions and promote transparency, inspection and adaptation in agile delivery settings.

Zamestnanecké výhody, benefity:
• Annual Bonus (Variable Pay): In accordance with the employer’s remuneration policy, employees are eligible for an annual bonus of up to 5% of their annual total cash, subject to achieving 100% of the performance criteria defined by the employer.*  
• Meal Allowance: Meal contribution of EUR 7.50 per working day, of which EUR 6.50 is paid by the employer, provided in advance via a Ticket Restaurant card or as a financial allowance.
• Cafeteria Benefits: Monthly contribution of EUR 25 to the Cafeteria benefits system or a MultiSport card.* 
• Company Mobile Phone: Company mobile phone for both business and personal use, including unlimited calls, SMS/MMS, and 15 GB of EU roaming data at 4G speed. After the data allowance is consumed, the speed is reduced to 128 kbps. 
• Flexible Working Hours: Employees can organize their working day according to their preferences, while respecting the core working hours from 9:00 AM to 2:00 PM. 
• My Days: Entitlement to one or more paid leave days without the need to provide a medical certificate. Additional paid leave is provided to parents of first-grade schoolchildren on their child’s first school day.* 
• Employee Referral Bonus: Reward of up to EUR 1,700 for the successful referral of a candidate hired on a permanent employment contract. 
• Telekom Product Discounts: Discounts of up to 50% on Telekom products, including internet, fixed-line, and mobile services. 
• Partner Discounts: Discounts with dozens of partners in the areas of health, sports, fashion, culture, travel, housing, and education.* 
• Supplementary Pension Contribution: Employer contribution to the employee’s selected supplementary pension scheme in the amount of 1.5% of gross salary.* 
• Learning & Development: Career development and training opportunities focused on both soft and hard skills. Employees receive a EUR 180 contribution towards language courses on each employment anniversary with DTSE Slovakia.
• Corporate Events: Summer and Christmas parties, St. Nicholas Day events, Health Days, blood donation campaigns, team-building activities, and more. 
• Mojra.sk Psychological Counselling: Access to psychological counselling services through Cafeteria benefit points.* 
• Benefits for Future Parents: Employees receive a EUR 100 contribution upon the birth of a child. Fathers receive one additional week of paid leave on top of the statutory two-week paternity leave. Employees going on parental leave may retain their company mobile phone for up to one year. 
• Relocation Bonus: Employees relocating from another country to Slovakia based on an employment contract with DTSE Slovakia are eligible for a EUR 1,500 relocation allowance, paid during the first three months of employment (EUR 500 per month).

* Available after successful completion of the probation period as defined in the employment contract.

Informácie o výberovom konaní:
We are dedicated to constantly promoting equal employment opportunities and are ready to make reasonable adjustments for applicants with disabilities. If you are interested in our job opportunity and meet our job requirements for this position, we encourage you to confidentially notify us if you need specific accommodations to ensure your full participation in our recruitment process at recruitment@telekom.com.

Snažíme sa neustále podporovať rovnaké príležitosti v zamestnaní a sme pripravení urobiť primerané úpravy pre uchádzačov so zdravotným postihnutím. Ak máte záujem o túto pracovnú príležitosť a spĺňate požiadavky inzerovaného pracovného miesta, odporúčame vám, aby ste nám dôverne oznámili, ak potrebujete osobitné úpravy, ktoré vám zabezpečia plnohodnotnú účasť na našom náborovom procese na recruitment@telekom.com.

Požiadavky na zamestnanca:
• Education & Experience: Bachelor’s or Master’s degree in Business Process Management, Information Systems, Computer Science, Business Administration, Data Science or a related field, or at least 3 years of relevant professional experience in process management, IT coordination, risk management or a comparable area.
• Business Process Management: Hands-on experience in end-to-end process design, modelling, documentation, requirements management, governance, KPI monitoring and continuous improvement. Experience with Credit Risk & Fraud Prevention is a strong advantage, ideally within eCommerce, telecommunications or financial services.
• IT & Data Affinity: Good understanding of IT systems, software development processes and databases, with the ability to coordinate business requirements from analysis through implementation, testing and operational handover. Experience with SQL, APIs, workflow tools or M365 is a plus.
• Problem-Solving & Analytical Thinking: Ability to structure complex topics, identify root causes, dependencies, risks and bottlenecks, and translate them into clear, actionable solutions using data and KPIs.
• Stakeholder Management & Communication: Experience coordinating cross-functional and international stakeholders, facilitating alignment and communicating effectively with both technical and non-technical teams.
• Agile Ways of Working: Familiarity with agile frameworks, backlog management, user stories, refinement and iterative delivery.
• Organization & Ownership: Strong ability to prioritize tasks, manage dependencies, coordinate multiple workstreams and ensure timely delivery.
• Languages: Advanced English (C1; no certificate required). German at B2 level is an advantage, with willingness to further improve.
• Nice to Have: Experience with process KPIs, risk controls, workflow tools, automation and relevant regulatory requirements.