Customer Service Representative with English & Czech

Náplň práce, právomoci a zodpovednosti:
Our client is a global leader in intimate apparel known for its craftsmanship, innovation, and timeless design. They dedicate themselves to quality; unrivalled fit, technical craft & comfort without sacrifice whilst valuing to provide their customers with confidence, comfort & elegance.

If you resonate with our mission and believe you can support providing premium service to our customers, then we'd love to hear from you! We are seeking motivated and enthusiastic Customer Service Representatives who are fluent in Czech & English to join our upcoming team. In this role, you will be the first point of contact for customers and play a key role in ensuring their satisfaction with products and services by ensuring empathetic support & timely, high-quality resolutions to all enquiries.

What you’ll be doing?
- Deliver friendly and professional eCommerce Customer Support via phone, email, and chat.
- Be a CPM brand ambassador and create positive, engaging conversations with customers.
- Help customers with inquiries by providing clear, accurate information and guidance.
- Handle complaints with empathy and care whilst still aiming for quick and effective resolution.
- Meet and exceed personal and team performance targets, adhering to quality and compliance standards. 
- Maintain a thorough understanding of client products and promotions to provide accurate information to customers.

Zamestnanecké výhody, benefity:
- Starting date: 1st December 2025.
- Contract Type: Temporary 6 Months (Possibility of extension into permanent).
- Working hours: Full-time (40 hours per week) Monday - Friday from 9 am to 6 pm.
- Competitive base salary of €18,000 gross per annum in addition to:
- 6,60€/day meal voucher (132€/month).
- A commuting allowance of €50 per month (€600 per annum).
- Possibility to earn monthly KPI-based incentives.
- Paid 5 extra days (personal days) per annum in case of emergencies and short-term absences.
- Hybrid working model from our Bratislava location.
- Fully paid training that optimally prepares you for your job: 2 weeks duration.

Additional Benefits:
- Multisport Card
- Employee Assistance Program - Free, confidential, and impartial guidance and support.
- Referral Program: Refer a Friend and get a Referral bonus.
- Access to specialised LinkedIn training courses.
- Best-in-class people engagement activities and programs.
- Ongoing training and development and an opportunity for you to cultivate a new and exciting career in a high-growth environment.

Požiadavky na zamestnanca:
- Fluent in written and spoken English & Czech.
- Additional languages including Hungarian, Spanish, Portuguese, Danish or Swedish are a plus.
- Proven experience in customer service, preferably in a contact centre environment.
- Previous experience working in an e-commerce role is beneficial.
- Excellent communication skills with the ability to engage and build rapport with customers.
- Strong problem-solving skills and the ability to think critically under pressure.
- Ability to work independently as well as part of a team to achieve common goals.
- Proficient in using CRM software and Microsoft Office Suite.
- A positive attitude and a willingness to learn and adapt to changing needs.