Technical Support Engineer with Swedish OR Danish language

Náplň práce, právomoci a zodpovednosti:
Have you found your passion in technical support and see your future in this field? Are you eager to continue growing in it, enjoy solving technical challenges, and don’t give up at the first obstacle? If you're communicative, naturally curious, we’d love to meet you, support you on your career journey, and provide you with all the tools to help you succeed in this area.

We are seeking fluent speakers in Swedish OR Danish language plus English. Slovak language is nice to have, however not required.

##Your responsibilities will include:##
- Providing technical support for ESET products to our customers and partners
- Collaborating with developers to find solutions to technical issues
- Gathering data on newly resolved issues and sharing it with other teams/departments
- Investigating the root causes of problems using various logs (ESET business product logs, Windows logs, network logs, etc.)
- Finding solutions to issues using your knowledge/experience, internal and external documentation, and previous cases
- Providing detailed findings to developers in case of complex issues

##What we expect from you:##
- At least 2 years of experience in a similar position
- Fluent or native in Swedish OR Danish language (C1-C2)
- Active knowledge of English (written and spoken, minimum level B2)
- Slovak language is a plus
- Advanced/excellent knowledge of Microsoft Windows 10 and 11 operating systems
- Excellent communication skills
- A positive approach to problem-solving and solution-seeking
- Willingness to learn

##Knowledge of at least one of the following areas is required:##
- Advanced/excellent knowledge of UNIX/Linux operating systems
- Advanced/excellent knowledge of Microsoft Windows Server

##Basic knowledge of the following areas is required:##
- RDBMS
- Active Directory and GPO
- Topology/network layers, network protocols including the ability to analyze network traffic (using Wireshark)
- Tools and utilities for network connectivity
- Android
- Mac OS X
- Antivirus and firewall rules and policies
- Virtualization

##Knowledge of the following areas is an advantage:##
- Microsoft Exchange Server
- Microsoft SharePoint Server
- IBM Lotus Domino / HCL Domino
- ESET PROTECT
- Experience with antivirus products
- Experience with REST API