Application Support Specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a skilled and experienced Application Support Specialist to join our dynamic team. In this role, you will provide Level 2 support for key business applications – with a strong focus on Windchill QMS and the broader PTC application suite. You will work closely with internal stakeholders, application owners, and third-party vendors to ensure the stability, performance, and continuous improvement of the supported systems. If you are passionate about problem-solving and building strong client relationships, this opportunity is for you!

• Provide Level 2 Application Support for critical business applications, with a focus on   Windchill and the PTC application suite
•  Troubleshoot and maintain supported applications to ensure performance, stability, and   availability
•  Collaborate with internal stakeholders and third-party vendors, building deep knowledge   base ofthe client’s application environment
•  Handle Incidents, Service Requests, Changes, and Problem Ticket activities in linewith   ITIL processes
•  Support Change & Configuration Management, System Administration, and Validation   tasks (for CSVprocedures and GxP-regulated environments)  
•  Manage application documentation, license usage, and access controls
•  Contribute to Continuous Improvement by identifying and implementing enhancements   within the support scope
•  Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)

Zamestnanecké výhody, benefity:

• Company bonus (based on company financial results)
​• Referral bonus depending on level of person referred
​• Business mobile (also for private calls) and laptop
​• Heath-/Dentalcare costs coverage (up to 250EUR/year)
​• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
​• 3 sick days per calendar year
​• 2 extra days off for your wedding
​• Social events (team-buildings and team-dinners)
​• Budget for trainings & certifications
​• Monthly events in Kosice (Office)
​• Free snacks & drinks in the office
​• Home Office upon agreement (or possibility to work from our office in Kosice)
​• Flexible working hours
• Become part of an established company with a start-up mindset (Self-organizing, flat hierarchy)
• Ice Hockey Tickets Discount (HC Kosice home games)
• Supplementary pension scheme (the third pillar) contribution

Informácie o výberovom konaní:
Please submit your application in English.
Thank you for applying to Arcondis!

Požiadavky na zamestnanca:

Must have:

• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation

• Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL/ SQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers

• Systematic, business-oriented approach, receptiveness to new technologies and good communication skills

• Strong documentation and presentation skills

• Comfortable in interacting with various stakeholders on different seniority levels remotely

• Experience with ServiceNow or similar ITSM tools

• Fluent in English (written and spoken)

Nice to have:

• Experience with the PTC application suite (Windchill QMS, Thing Worx Navigate)

• Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)

• Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)

• Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21

• Good understanding in coding standards and language around Java, Lotus Script, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality

• Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)

• University degree (preferred, not mandatory in IT field)

• Understanding of ITSM processes, ITIL certification is a plus

• Experience in user training and support for system users across global locations