Windchill Application Support Specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a skilled and experienced Application Support Specialist to join our dynamic team. In this role, you will provide Level 2 support for key business applications – with a strong focus on Windchill QMS and the broader PTC application suite. You will work closely with internal stakeholders, application owners, and third-party vendors to ensure the stability, performance, and continuous improvement of the supported systems.

If you are passionate about problem-solving, building strong client relationships, and enjoy working in a fast-paced environment, this opportunity is for you! Your responsibilities will be: 

• Provide Level 2 Application Support for critical business applications, with a focus on Windchill and the PTC application suite
• Troubleshoot and maintain supported applications to ensure performance, stability, and availability
• Collaborate with internal stakeholders and third-party vendors, building deep knowledge base of the client’s application environment
• Handle Incidents, Service Requests, Changes, and Problem Ticket activities in line with ITIL processes
• Support Change & Configuration Management, System Administration, and Validation tasks (for CSV procedures and GxP-regulated environments)
• Manage application documentation, license usage, and access controls
• Contribute to Continuous Improvement by identifying and implementing enhancements within the support scope
• Be available for possible shift work in CET/EST time zones, including 24/7 on-call support when required (rotational basis)

Zamestnanecké výhody, benefity:

• Company bonus (based on company financial results)

​• Referral bonus depending on level of person referred

​• Business mobile (also for private calls) and laptop
​• Heath-/Dentalcare costs coverage (up to 250EUR/year)
​• Allowance for foreign languages classes/sport and leisure activities (up to 200EUR/year)
​• 3 sick days per calendar year
​• 2 extra days off for your wedding
​• Social events (team-buildings and team-dinners)
​• Budget for trainings & certifications
​• Monthly events in Kosice (Office)
​• Free snacks & drinks in the office
​• Home Office upon agreement (or possibility to work from our office in Kosice)
​• Flexible working hours
• Become part of an established company with a start-up mindset (Self-organizing, flat hierarchy)

• Ice Hockey Tickets Discount (HC Kosice home games)

• Supplementary pension scheme (the third pillar) contribution​

Informácie o výberovom konaní:
Please submit your application in English.
Thank you for applying to Arcondis!

Požiadavky na zamestnanca:

Must have:

•  Experience with the PTC application suite (Windchill QMS, ThingWorx Navigate)
• Experience as a Windchill User and Tester (license profiles, WGM, visualization, access controls, etc.)
• Solid general IT knowledge (e.g. cloud/on-premise solutions, network basics, MSSQL, etc.) and ability to troubleshoot and support applications while understanding their relation to infrastructure, database, or integration layers
• Experience with software validation and documentation in regulated environments (e.g. Installation Tests, Design Specifications)
• Systematic, business-oriented approach, receptiveness to new technologies and good communication skills
• Strong documentation and presentation skills
• Comfortable in interacting with various stakeholders on different seniority levels remotely
• Fluent in English (written and spoken)

Nice to have:

• University degree (preferred, not mandatory in IT field)
• Analytical skills, with the ability to identify gaps, propose solutions, and drive process improvements and automation
• Understanding of ITSM processes, ITIL certification is a plus
• Knowledge of system integration and API/middleware tools (e.g. SAP PI, MuleSoft)
• Good understanding in coding standards and language around Java, LotusScript, Notes, Javascript, HTML, CSS and VBA to evaluate if incidents are caused by customization or core functionality
• Preferable: knowledge in areas such as ISO 13485, GMP, FDA CFR21
• Skill in user training and support for system users across global locations
• Experience with ServiceNow or similar ITSM tools.