Manager Multicategory Consumer Experience Projects

Náplň práce, právomoci a zodpovednosti:
Bratislava, Slovakia



We’ve built the world’s most successful tobacco company, with the world’s most popular and iconic brands. Now we’ve made a dramatic decision. We’re building PMI’s future on smoke-free products. We have developed a range of completely new, innovative product platforms. Our dream is to convert every adult smoker that would otherwise continue to smoke, to these smoke-free platforms. To help us achieve our dream, we need your help.

Are you a creative thinker with a passion for innovation? Join us and make a difference in the world of smoke-free products!



Job scope:

- Implementation and development of programs for consumer acquisition and retention (including loyalty program), with continuous improvement based on evaluation.
- Management of consumer journeys and segmentation of consumers across channels.
- Setting up and improving the "recommended actions" strategy for sales channels within the consumer journey.
- Administration of the NPS system and implementation of improvements based on consumer feedback.
- Cooperation with internal teams and external partners

Zamestnanecké výhody, benefity:
WHAT WE OFFER:


· 13th & 14th salary

· Extra days off

· Flexible working time

· Supplementary pension plan (III. pillar)

· Life & accident insurance

· MultiSport Card

· Employee Assistance Program

· Opportunities for career development & growth

· Work for a multinational company - certified Equal Salary & TopEmployer

Požiadavky na zamestnanca:
Skills:

- University degree in marketing, business, or a related field.
- 5+ years of experience in omnichannel marketing / CX/ Loyalty ideally in FMCG, Telco, - Banking or other direct to consumer segment.
- Experience with project management and indirect team leadership.
- Analytical thinking, digital skills, knowledge of A-B testing, experience with interpreting CX metrics.
- Strong business orientation: ability to connect customer experience (CX) initiatives with business outcomes – driving retention growth, reducing churn, and increasing customer lifetime value.
- Fluent English
- Strong presentation and stakeholder management skill