Customer Service Contact - Logistics

Náplň práce, právomoci a zodpovednosti:
• Integrating and arbitrating customer demand (call offs, and Forecasts).
• Managing critical situation to avoid customer line down at minimum premium freight costs.
• LISTEN TO VOICE OF CUSTOMER: Respect customer procedures and by working with customer logistics performance data to make sure correct performance reporting.
• Anticipate and escalate exceptional events such as for example strikes to minimize effects on U-Shin operations and costs.
• Support service rate performance at right level and ensure regular monitoring of it toward 100% customer satisfaction.
• Proactively build strong customer relationships.
• Prepare data for MPS planning (demand arbitration).
• Daily planning to meet customer demand and respect the stock strategy (logistics box, sequencer, launcher).
• Organize shipments to customer on time and in right quantity.

Zamestnanecké výhody, benefity:
Why Join Us?
opportunity to work in a collaborative, fast-paced environment,
career growth and development opportunities,
competitive salary and benefits package incl.:
​• flexible working hours
​• year-end bonuses up to a monthly salary
​• 4 extra days off per year
​• possibility to work from home (10 days / month)
​• the employer's contribution to III. pension pillar
​• contribution to a language course up to 170 EUR
​• Multisport card
​• team building activities
​• training and development opportunities
​• contribution at the birth of a child, at a wedding, on the occasion of a life anniversary
​• employer's contribution to food allowance beyond the scope of the Labor Code

Požiadavky na zamestnanca:
Minimum of 2 years of experience in a comparable role
Proficiency in English at a communicative level
Knowledge of SAP is highly desirable
Strong resilience to stress
Excellent teamwork and a responsible approach to problem-solving
Exceptional organizational skills
Proficiency in French or German as a second language is a plus