IT Service Performance Manager

Náplň práce, právomoci a zodpovednosti:

Ready to make a significant impact in IT? Join us as an IT Service Performance Manager!

As an IT Service Performance Manager, you will play a pivotal role in shaping the strategy for managing performance across all IT service lines within our organization. You will be responsible for defining, implementing, and monitoring performance metrics that align technology with business objectives. Your work will directly contribute to the company's growth by providing data-driven insights, optimizing processes, and enhancing the overall efficiency of IT operations.

We value individuals who have strong analytical skills, a strategic mindset, and the ability to make decisions that impact both operational and financial outcomes. We are committed to supporting your professional growth in a dynamic environment, offering opportunities for learning, collaboration, and implementing innovative solutions in the IT space.

What will you do?

IT Performance Management:

• Define, develop, maintain, and report on IT performance metrics and KPIs, ensuring they align with both IT and business goals.

• Track and report IT performance against key objectives and KPIs, adjusting strategies to meet targets.

• Analyze performance results and provide strategic recommendations based on data-driven insights to improve IT service delivery.

IT Finance Activities:

• Drive IT project efficiency to reduce costs and ensure alignment with financial objectives.

• Manage the IT budgeting process and review financial targets related to IT.

• Develop and manage the IT cost model and IT charging model.

• Oversee the cost governance of IT projects/products and coordinate IT contract management.

General Responsibilities:

• Oversee the performance management cycle and update guidelines accordingly.

• Conduct regular performance assessments against strategic goals and recommend actions for optimization.

• Support IT decision-making by providing analytical insights, including cost-benefit analyses and strategic planning.

• Assist with IT audits by providing necessary data and facilitating the audit process.

• Address performance issues within the IT department and advise on enhancing the performance management framework.

Compliance and Controls Management:

• Ensure continuous compliance with best practices and governance standards for IT services.

• Monitor and adjust performance management processes to ensure optimal control and governance.

• Identify opportunities to improve risk management practices to enhance commercial performance.

Zamestnanecké výhody, benefity:

Career plan and professional growth opportunities? We guarantee an individual path of professional development. We give development opportunities in various IT projects.
Implementation of own initiatives? We are a company where the main focus is on people - they create our strength.

Stability of employment? Dynamic work in a stable international company with a leading position in the air and sea freight market. We focus on long-term cooperation. After the project is over, we talk, listen and provide further challenges.

Benefits? We offer a range of benefits to support your development and well-being, including training opportunities, eLearning access, language course co-financing, a Multisport card, retirement plan contributions, performance bonuses and more.

Požiadavky na zamestnanca:
Familiarity with performance indicators and metrics that are crucial to managing and enhancing service delivery, along with the capacity to gather, analyze, and report this information effectively
An analytical mindset to pinpoint and resolve inefficiencies within service operations
Strong communication skills to articulate performance-related insights to a diverse audience, making complex information understandable to all
A collaborative spirit to work seamlessly with various teams, including those with IT expertise
Organizational abilities to oversee projects and manage budgets aimed at bolstering service performance
The ability to learn a company's operational systems, underlying technology, and service offerings swiftly