Customer Service Representative

Náplň práce, právomoci a zodpovednosti:

We are looking for a Customer Service Representative to strengthen our team in Trebišov as part of our ongoing growth and development.

This role is at the core of customer interaction and daily operations — ensuring smooth order processing, clear communication, and strong collaboration between customers and internal teams.

This is not just an administrative role — it is an opportunity to:

• work closely with production and supply chain teams,

• manage real customer situations in a dynamic environment,

• play a key role in delivering excellent customer experience.

We are looking not only for experience, but for the right mindset — someone who can stay calm, communicate transparently, and manage multiple stakeholders with confidence.

Key Responsibilities:

• Manage customer orders end-to-end in the ERP system (from receipt to delivery).

• Provide order confirmations, delivery documentation, and invoicing.

• Communicate with customers regarding delivery timelines, changes, and issues.

• Handle complaints and deviations in cooperation with internal teams.

• Act as a key link between customers and internal departments (production, planning, logistics).

• Support sales team (quotes, calculations, preparation for customer meetings).

• Check orders for price accuracy, feasibility, and delivery timelines.

• Monitor customer activity, order trends, and inventory.

• Maintain accurate data and documentation in internal systems.

• Contribute to process improvements and customer service excellence.

Zamestnanecké výhody, benefity:

• Opportunity to join a growing international company with a strong market position and long‑term ambitions.

• Exposure to an international environment and collaboration with cross-functional and group teams.

• Professional development opportunities, including training and continuous learning to support your growth.

• Meal allowance above the statutory level, including support during vacation days.

• MultiSport card to support a healthy and active lifestyle.

• Supportive and collaborative working environment.

Informácie o výberovom konaní:
Please note that only shortlisted candidates will be contacted during the recruitment process.
We thank all applicants for their interest in joining adapa Group.

adapa Group recruitment is conducted exclusively through official company channels. We do not request any payment or sensitive personal information as part of the hiring process. If you receive suspicious messages or interview invitations claiming to be from adapa Group (e.g. via Microsoft Teams or other platforms), please verify their authenticity before engaging.

Požiadavky na zamestnanca:

Must have:

• Experience in customer service or order processing.

• Experience in a manufacturing environment (strong advantage / preferred).

• Ability to stay calm under pressure and manage challenging situations.

• Strong communication skills, including handling difficult conversations.

• Ability to work in a team-oriented, cross-functional environment.

• Experience with ERP systems.

• Fluent Slovak and working level of English.

Nice to have:

• Experience with Microsoft Dynamics (D365 / Business Central).

• German / Spanish / Russian language.

• Understanding of production processes.

• Experience with both small and large customers.

This role is ideal for someone who is:

• Calm and resilient in challenging situations.

• Able to communicate transparently and professionally.

• A strong team player and collaborator.

• Flexible and adaptable to changing priorities.

• Proactive and knows when to seek support or escalate issues.

• Interested in understanding how production and operations work.

What to expect:

• Close cooperation with production, supply chain, and sales teams.

• Dynamic environment with changing priorities.

• Occasional operational challenges requiring problem-solving.

• Opportunity to gain strong insight into manufacturing processes.