IT Application Support Engineer

Náplň práce, právomoci a zodpovednosti:
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions

As an IT Application Support Engineer, you will be supporting enterprise IT applications in the manufacturing area, used by Siemens Healthineers globally in Europe, Asia and the USA. Your tasks and responsibilities will include but are not limited to the following:

IT Support and Technical Expertise

• Ensure a SaaS (Software as a service) and IaaS (Infrastructure as a Service) based enterprise IT-Application availability 24/7 as well as the application performance
• Provide 2nd level support within the Incident Management process (e.g. trouble shooting)
• Provide 3rd level support within the Problem Management process (e.g. root cause analysis)
• Contribute to the application Change Management Process
• Take care on the Access Management process
• Contribute to the Knowledge, Release and Configuration Management processes
• Perform the Escalation Management process
• Ensure and control disaster recovery, backup and restore scenarios
• Configure and install enterprise IT applications and/or its components
• Coordinate special technical requests with internal and external IT service providers
• Contribute to implementation of IT application architecture (technology, interfaces, landscape)

Quality/Compliance Management

• Contribute to accurate and up-to-date quality and end-user documentation
• As part of the quality management process, prepare and assist in application tests
• Assist during internal and external audits

Zamestnanecké výhody, benefity:

• Variable and Christmas bonus
• Hybrid type of work – combination of telework and work from office
• Flexible Working Hours
• Bridge days – free extra paid leave 6 days per year
• 3 sick days per year (no doctor’s permit needed)
• In case of sickness 100% salary reimbursement 20 days/ year, this includes max. 10 days/ year for of family care
• Additional pension plan
• 300 EUR for regeneration of work force via cafeteria system
• Wellbeing program – Psychological, Legal and Financial Councelling
• Family care program (subsidy for newborns, maternity leave, kindergardens, summer camps)
• Retention program (work anniversary, life anniversary, employee loans)
• Training and development program (business and product trainings, e-learning, language courses, soft skills trainings,…)
• Adjustable standing desk as a standard
• Participation on world famous IT conferences like Microsoft IGNITE for best employees
• Wide project portfolio in healthcare domain and job rotation within company (Cybersecurity, Artificial Intelligence, Healthcare IT services, …)

Who we are:
We are a team of more than 71,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:
When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in everyone’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Check our Careers Site at https://jobs.siemens-healthineers.com/en_US/searchjobs

To all recruitment agencies:
Siemens Healthineers' recruitment is internally managed, with external support permitted only when a qualified supplier has established a formal contract with us. Unsolicited candidate submissions and referrals, absent a current supplier contract, do not establish consent and are ineligible for fees. We delete and destroy unsolicited information, thus, would recommend you refrain from any such practices. Your adherence to our policies is appreciated.

Požiadavky na zamestnanca:

• 2-5 years of experience in operational IT Support, especially in Incident and Problem Management
• Hands-on experience with web-based and cloud applications
• Superior verbal and written communication skills with an emphasis on multicultural sensitivity
• Critical thinking and analysis skills with respect to varying customer and business processes and requirements as they relate to a larger picture
• Strong teamwork skills
• Structured, proactive, and self-directed work style
• Fluent in English