Mailroom Specialist

Náplň práce, právomoci a zodpovednosti:

We are looking for a Mail and Supplies Specialist for our Integrated Facility Management business line.

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Mail & Supplies Specialist reports to the Office Services Coordinator and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building.

Every day is different, and in all these activities, we’d encourage you to show your ingenuity.

• Manage incoming / outgoing mail and courier services.
• Coordinate mail handling across buildings and effectively liaise with the team.
• Receive, direct and relay mail related correspondence (telephone, fax & email, scans).
• Liaise with courier partners to maintain excellence of service delivery (DHL, POST, Securitas, S&S, etc.).
• Suggest ways to make mail processes and records more effective and efficient.
• Present necessary data to manager about activity in the mail room.
• Monitor and maintain mail consumables stock according to agreed par-stock levels.
• Provide reception coverage and assistance if required and be familiar with basic Receptionist Role & Responsibilities.
• Maintain frequent contact with key business partners and stay up-to-date with their departmental mail requirements.
• Prepare for/attend:
  • Weekly catch up meeting with Office Services Coordinator & Facilities Manager
  • Bi Weekly team meetings
• Be familiar & adhere to Office Services internal procedures.
• Handle and update allocated daily Trouble Ticket requests not less than twice a day when still pending.
• Assist in training the Receptionist Floats
• Support the wider JLL on-site team
• As front line employee, act as an ambassador of the Integrated Facilities Management program
• Ensure accurate and detailed hand over is planned & passed on (for tasks for which being responsible), if absent from the business.
• All other tasks and duties as required.

• Experience in hospitality industry or strong customer service experience
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools
• Problem solving
• Good organizational skills
• Strong customer focus
• Fluency in English and local language

• You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
• Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
• Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you...

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Sound like you? To apply you need to be / have:

• Experience in hospitality industry or strong customer service experience
• Excellent verbal & written communication
• Proficient with the use of Microsoft Office tools
• Problem solving
• Good organizational skills
• Strong customer focus
• Fluency in English and local language

Zamestnanecké výhody, benefity:

Mail and Supplies Specialist – Integrated Facility Management at Amazon

About JLL

We’re JLL. We’re a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning, occupying and investing in real estate.

If you’re looking to step up your career, JLL is the perfect professional home. At JLL, you’ll have a chance to innovate with the world’s leading businesses, put that expertise into action on landmark projects, and work on game-changing real estate initiatives. You’ll also make long-lasting professional connections through sharing different perspectives, and you’ll be inspired by the best. We’re focused on opportunity and want to help you make the most of yours. Achieve your ambitions – join us at JLL!

Role Purpose

The Mail & Supplies Specialist reports to the Office Services Coordinator and is responsible for effectively and efficiently running the mail room by managing the overall mail and courier activity within the building.

Key Responsibilities

• Manage mail and courier operations across buildings

• Coordinate with courier partners (DHL, POST, Securitas, etc.)

• Handle mail-related correspondence (phone, email, fax, scans)

• Monitor and maintain supplies inventory

• Provide reception coverage as needed

• Track and update trouble tickets twice daily

• Attend weekly/bi-weekly team meetings

• Support training and the wider JLL team

• Act as an ambassador for Integrated Facilities Management

Requirements

• Hospitality or strong customer service experience

• Excellent verbal and written communication skills

• Proficient in Microsoft Office

• Strong problem-solving and organizational abilities

• Customer-focused mindset

• Fluency in English and local language

What We Offer

Competitive Total Rewards program including career development, recognition, comprehensive benefits, and wellbeing support in an inclusive, entrepreneurial culture.