Records Management Partner - Deputy Team Lead

Náplň práce, právomoci a zodpovednosti:
Turn your expertise into impact as you bridge the gap between business needs and records management excellence in a role that combines strategic partnership with operational leadership.

About the Role

As a Records Management Partner and Deputy Team Lead, you'll be at the intersection of business strategy and information governance, ensuring Swiss Re's critical records are managed effectively across the organization. You'll build relationships with stakeholders at all levels, provide expert guidance, and help shape the future of records management in a global reinsurance leader. At the same time, you have an excellent understanding of records management operations; you actively contribute to tasks, work on solutions and engage with the ongoing records management enhancement program.

Key Responsibilities:

- Partner with business units to embed effective, pragmatic records management practices across the organization; clarify needs, align priorities, and advise on best-fit solutions
- Provide leadership support as deputy team lead by coordinating day-to-day work, coaching colleagues, and stepping in for the Team Lead when needed
- Ensure service excellence by overseeing intake and prioritization, and guaranteeing timely follow-up on requests and escalations
- Cultivate stakeholder relationships with senior leaders; manage expectations, handle escalations diplomatically, and communicate clearly on scope, timelines, and outcomes
- Actively work on records management operations tasks together with the Records Management Operations team.
- Deliver expert guidance on policies, governance, and controls to ensure records management is efficient, compliant, and aligned with organizational objectives
- Drive data-informed decisions using operational insights to identify trends, risks, and improvement opportunities; translate findings into clear recommendations
- Collaborate across functions with the Records Lifecycle team and other partners to refine the operating model and drive continuous improvement

About the Team

The Records Management Partners team engages with business teams across Swiss Re, educating them about records management principles and coordinating service delivery from records management operations to the business. The team serves as a crucial bridge ensuring that business needs are understood and met with appropriate records management solutions.

Zamestnanecké výhody, benefity:
You can look forward to extra rewards and benefits including:
- Attractive performance-based bonus
- Ultra flexible working time in hybrid setup, allowing you to work also from home
- Modern office spaces in attractive location
- 5 additional days of holiday
- Lunch allowance fully paid by Swiss Re
- Referral bonus
- Pension & risk insurance contribution
- Sick days and sick leave support
- Public transport benefit
- Multisport card

Informácie o výberovom konaní:
We are an equal opportunity employer, and we value diversity at our company. Our aim is to live visible and invisible diversity – diversity of age, race, ethnicity, nationality, gender, gender identity, sexual orientation, religious beliefs, physical abilities, personalities and experiences – at all levels and in all functions and regions. We also collaborate in a flexible working environment, providing you with a compelling degree of autonomy to decide how, when and where to carry out your tasks.

We provide feedback to all candidates via email. If you have not heard back from us, please check your spam folder.

Požiadavky na zamestnanca:
About You

You're a collaborative professional who thrives at the intersection of business partnership and operational excellence. You combine analytical thinking with exceptional communication skills, allowing you to translate complex requirements into practical solutions. Your ability to build relationships and influence stakeholders is matched by your commitment to structured execution and continuous improvement.


We are looking for candidates who meet these requirements:
- Several years of experience in a large, global organization, ideally in a regulated environment (e.g., finance, (re)insurance), in a partnering, records management, governance, risk, compliance, or similar role
- Expertise in records management operations and related tasks
- Strong stakeholder management skills with the ability to build trust, influence outcomes, and communicate effectively with senior stakeholders across functions and geographies
- Consultative mindset with the ability to assess needs, structure problems, and propose pragmatic solutions that balance policy intent with business realities
- Strong analytical skills with the ability to work with data (e.g., inventories, trackers, spreadsheets) to produce insights, options, and clear recommendations
- Demonstrated coordination or leadership experience (formal or informal), with readiness to act as Deputy Team Lead and escalation point

These are additional nice to haves:
- Understanding of Insurance/Reinsurance system landscape and business processes
- Experience implementing or onboarding new tools and driving process change within a team
- Familiarity with Lean, Six Sigma, or other continuous improvement frameworks
- Willingness to travel to Switzerland occasionally