Customer Service Representative

Náplň práce, právomoci a zodpovednosti:

Summary Of Duties And Responsibilities

Secure pro-actively that order- and enquiry follow-up is done. To include enter, maintain and track shipments.

Keep track of quotes sent out, order follow-up and delivery follow-up for assigned customers.

Update and monitor Sales Forecast.

Provide and support customers with non-technical information on the products that are sold and promoted.

Handle, administrate and escalate customer complaints.

Analyze assigned customer performance and database records including forecast in collaboration with sales to develop methods or programs for better customer service and increased sales.

Provide feedback to management concerning the market customers and activities.

Execute and adhere to company quality policies and procedures and JSOX compliance requirements.

Correct and on-time filing of all customer service-related documents.

Request price approvals in Siebel based on agreement with sales - to provide quotation to customer in timely manner.

Zamestnanecké výhody, benefity:
meal vouchers paid by employer,
reimbursement of travel cost to office, 28 days of holidays,
Multisport card, partially flexible office hours, sick days
home office

Informácie o výberovom konaní:
Candidate with appropriate CV will be contacted.

Požiadavky na zamestnanca:

• High School Diploma
• Experience in a similar position in an international sales / customer service or marketing environment preferably in the electronics industry. 
• Non-technical product knowledge on a basic level.
• Be capable of writing and delivering comprehensive letters.
• Good knowledge of MS Word and Excel.
• Good knowledge of internal computer software (ERP, CRM & Outlook).
• Proficient in local language and good English skills (any other European language is a pre).
• Strong attention to detail, ability to work independently within specified time constraints, strong follow-up and problem-solving skills.
• Self-supporting, well-organized, good communicator and service-oriented