Group Customer Service Officer (Refinery products)

Náplň práce, právomoci a zodpovednosti:
#Who are we looking for?#
We are looking for a new colleague to join our Group Customer Service team for refinery products. The team provides customer service to both internal and external clients, ensuring smooth execution of export and import of products such as fuels, chemicals, Black products, monomers, gases, and JET fuel through high-quality documentation and process coordination.

#What will you do?#
*Communication with the sales team and customers,
*Processing orders, including verifying order details and registering them in information systems,
*Cooperation with internal departments to resolve order-related issues,
*Monitoring the financial status of customers (e.g. advance payments),
*Ensuring smooth information flow between the company and the customer,
*Preparing documents for monthly closing,
*Archiving documentation.

#What do we expect?#
*Completed secondary education with a school-leaving certificate (required),
*Active knowledge of English (minimum level B2),
*Advanced skills in MS Office,
*Knowledge of SAP is an advantage,
*Excellent communication skills
*Customer-oriented approach and professional demeanor.

#What do we offer?#
*Christmas bonus of up to 96% of the monthly base salary ,
*Additional time off: sick days and extra leave for single parents caring for children under 15,
*Monthly contribution to supplementary pension savings,
*Contribution to group life and accident insurance,
*Fixed monthly allowance of €66.50 and an additional €66.50 per month for flexible benefits through a cafeteria system,
*Commuting allowance in the form of three fuel cards (total of €360 per year),
*Subsidized meals with a wide selection of options starting from €1.40,
*Health benefits: annual contribution of €150 for comprehensive preventive medical check-ups within the ProCare or NÚSCH network, and access to premium healthcare services at ProCare clinics under preferential conditions,
*Sports and wellness: annual contribution of €60 to the Slovnaft Relax Center and free access to the employer’s sports facilities (swimming pool, sauna, tennis courts, etc.),
*Family benefits: one-time contribution of €190 upon the birth of a child and access to the Slovnaftáčik nursery and kindergarten with a monthly employer contribution of €100 per child,
*Employee referral bonus,
*Recreation and rehabilitation contributions for blood donors (holders of at least a silver plaque) and other social benefits,
*Accommodation options available near the Slovnaft site.